HR Support Specialist

tsys; Mexico; Hybrid; MXN 420,000 - 600,000; Full time

Job summary

Global Payments Inc. in Mexico City is seeking an HR Support Specialist to provide administrative and operational support for inquiries from team members, candidates, retirees and HR representatives; while building knowledge of HR topics and issues.

You will handle onboarding/offboarding duties, Workday data entry and audits, and respond to Tier 1 inquiries with strict confidentiality. We value bilingual (Spanish/English) professionals with at least 2 years in HR, familiarity with HRIS like

Qualifications

• Bilingual (Spanish and English) required or equivalent experience.
• High School Diploma or equivalent required.
• Typically minimum 2 years relevant experience in a human resources role.
• Experience working with HRIS systems and customer service platforms.
• Proven track record of maintaining employee confidentiality.
• Superior attention to detail.

Responsibilities

• Manage the employee life cycle (onboarding and offboarding administrative duties).
• Workday data entry, administration & data validation, auditing as needed.
• Tier 1 inquiries handling and resolution.
• Orientation sessions for new employees.
• Awareness of local policies and procedures.
• Tasks and projects as assigned.

Skills

Bilingual

High School Diploma

2+ years HR experience

HRIS experience

Confidentiality

Attention to detail

Education

High School Diploma or equivalent

Bachelor's degree (preferred)

Tools

Workday

HRIS

Job description

Job Purpose:

The HR Support Specialist acts as the primary contact to provide administrative and operational support for inquiries from team members, candidates, retirees, beneficiaries and/or Human resource representatives; while building knowledge of HR related topics and issues. Relies on instructions and pre-established guidelines to answer questions, provide explanations, resolve issues, direct escalations and respond to inquiries mainly related to HR practices, policies, and procedures.

What Part Will You Play?

• Managing the employee life cycle (onboarding and offboarding administrative duties)
• Workday data entry, administration & data validation, auditing as needed
• Tier 1 inquiries
• Orientation session for new employees
• Awareness of local policies and procedures
• Tasks and projects as assigned

What Are We Looking For in This Role?

Minimum Qualifications

• Bilingual (Spanish and English)
• High School Diploma or Equivalent (Required)
• Typically Minimum 2 Years Relevant Exp in a human resources role
• Experience working with HRIS systems and customer service platforms
• Proven track record of maintaining employee confidentiality
• Superior attention to detail

Preferred Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field
• 3-5 years of experience a human resources role
• General knowledge of benefit programs and basic payroll process
• Experience with Workday

What Are Our Desired Skills and Capabilities?

• Strong time management skills.
• Excellent communication and interpersonal abilities.
• Proficient in HR tools and technologies.
• Thorough knowledge of HR compliance and regulations.
• Detail Oriented

Objetivo del puesto:

El especialista en apoyo Soporte de RR. HH. actúa como punto de contacto principal para proporcionar apoyo administrativo y operativo ante las consultas de los miembros del equipo, los candidatos, los beneficiarios y/o los representantes de RR. HH., al tiempo que amplía sus conocimientos sobre temas y cuestiones relacionados con recursos humanos. Se basa en instrucciones y directrices preestablecidas para responder a preguntas, ofrecer explicaciones, resolver problemas, derivar las consultas que lo requieran y atender las consultas relacionadas principalmente con las prácticas, políticas y procedimientos de RR. HH.

¿Cuál será tu papel?

• Administrar el proceso de incorporación de nuevo ingresos de principio a fin (tareas administrativas de incorporación)
• Introducción de datos en Workday, administración y validación de datos, así como auditorías cuando sea necesario
• Responder y atender dudas o consultas del personal.
• Conducir sesiones de orientación para el personal.
• Mantener al día los expedientes, contratos y registros de asistencia o incidencias.
• Conocimiento de las políticas y procedimientos locales
• Tareas y proyectos que se le asignen

Qué buscamos para este puesto?

Requisitos mínimos

• Bilingüe (español e inglés)
• Título universitario (preferible)
• Certificado de Bachillerato o equivalente (obligatorio)
• Normalmente, un mínimo de 2 años de experiencia relevante en un puesto de recursos humanos
• Experiencia trabajando con sistemas de información de recursos humanos (HRIS) y plataformas de atención al cliente
• Historial demostrado de mantenimiento de la confidencialidad de los empleados
• Gran atención al detalle

Requisitos preferentes

• Grado en Recursos Humanos, Administración de Empresas o un campo relacionado
• Entre 3 y 5 años de experiencia en un puesto de recursos humanos
• Conocimientos generales sobre programas de prestaciones y procesos básicos de nóminas
• Experiencia con Workday

¿Cuáles son las habilidades y capacidades que buscamos?

• Sólidas habilidades de gestión del tiempo.
• Excelentes habilidades comunicativas e interpersonales.
• Dominio de las herramientas y tecnologías de RR. HH.
• Conocimiento exhaustivo del cumplimiento normativo y la normativa de RR. HH.
• Orientación al detalle

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the acces