HR Shared Services Total Rewards Operations and Performance Head

BDO Unibank; Mandaluyong; On-site; PHP 1,800,000 - 3,600,000; Full time

Job summary

BDO Unibank is seeking a Senior leader to drive enterprise Total Rewards operations across the bank and its Philippine subsidiaries, including attendance, payroll, compensation, benefits, and related governance. You will ensure regulatory compliance, optimize processes, and lead cross-functional collaboration with Finance, Tax, Compliance, and IT.

The role emphasizes standardization, automation, and digital transformation to deliver accurate payroll and reward programs aligned with business

Qualifications

• Bachelor's degree in a related discipline is required.
• Minimum of 12 years of progressive experience in HR/Total Rewards or related areas.
• At least 8 years in a senior leadership role managing multiple Total Rewards disciplines.
• Experience across Philippine and international/offshore HR operations is highly preferred.

Responsibilities

• Lead enterprise-wide Total Rewards operations across BDO Unibank and affiliates.
• Develop and execute governance frameworks, SLAs, KPIs, and policies.
• Oversee Attendance & Timekeeping, Payroll, and Compensation programs.
• Ensure regulatory compliance for labor, tax, and banking requirements.
• Drive automation, standardization, and continuous improvement initiatives.
• Partner with Finance, Tax, Compliance, and Technology for service delivery.

Skills

Leadership

Governance

Strategic thinking

Stakeholder management

Process improvement

Digital transformation

Vendor management

Payroll controls

HR operations

Data integrity

Education

Bachelor's Degree in Human Resources, Business Administration, Finance, Accounting, Management, or related

Master's Degree in Business Administration, Human Resources, or related (preferred)

Relevant professional HR/payroll/process improvement certifications (advantage)

Job description

• Lead the enterprise-wide Total Rewards Operations and Performance function across BDO Unibank, its Philippine subsidiaries, and all international/offshore offices.
• Develop and execute the operational strategy aligned with the Bank's business priorities.
• Establish governance frameworks, operating standards, service level agreements (SLAs), policies, procedures, and key performance indicators (KPIs).
• Drive operational excellence through standardization, automation, digital transformation, and continuous improvement.

2. Total Rewards Operations Management

A. Attendance and Timekeeping Operations

Lead enterprise-wide attendance and timekeeping operations by:

• Establishing governance over attendance and timekeeping processes.
• Standardizing attendance policies and procedures.
• Ensuring data integrity to support payroll accuracy.
• Monitoring compliance with attendance policies.
• Driving automation and digital attendance solutions.
• Partnering with HR, Operations, Payroll, and Technology to continuously improve attendance management.

B. Payroll Operations

• Accurate, timely, and compliant payroll processing.
• Compliance with labor laws, tax regulations, statutory obligations, and internal governance standards.
• Strong payroll controls, audit readiness, and risk management.
• Resolution of payroll issues and operational escalations.
• Continuous enhancement of payroll systems, processes, and controls.
• Close collaboration with Finance, Accounting, Treasury, Tax, and Technology teams.

C. Compensation Annual Processes

Lead the operational administration and governance of compensation programs by ensuring effective execution of:

• Salary administration.
• Salary adjustments.
• Merit increases.
• Promotions.
• Transfers.
• Position management.
• Organizational movement transactions.
• Incentive administration support.
• Compensation-related employee lifecycle transactions.

Ensure all compensation activities are administered accurately, consistently, and in accordance with approved governance standards.

D. Separation (Offboarding Process)

Oversees the entire off-boarding activities for all separated employees of the bank including collection and review of AR/AP in relation to final pay in accordance with the approved policies and guidelines.

E. Benefits Administration

Lead the operational delivery and governance of employee benefit programs, including:

• Medical and healthcare benefits.
• Insurance programs.
• Retirement and savings plans.
• Wellness initiatives.
• Leave administration.
• Other employee benefit programs.

Responsibilities include:

• Vendor governance and relationship management.
• Regulatory compliance.
• Employee experience improvement.

F. Employee Loan Administration

Provide leadership over employee loan operations by ensuring:

• Compliance with approved policies.
• Efficient loan processing and servicing.
• Appropriate operational controls.
• High-quality employee support.
• Consistent governance across all employee loan programs.

G. International Total Rewards Operations

• Oversee payroll, compensation operations, benefits administration, attendance and timekeeping, employee loans (where applicable), and other Total Rewards operations across international locations.
• Ensure compliance with country-specific labor laws, tax regulations, statutory obligations, and market practices.
• Partner with offshore HR, Mobility, Finance, Compliance, and external service providers to ensure seamless service delivery.
• Harmonize operational practices while accommodating local legal and business requirements.
• Support the operational setup and integration of new international offices and business entities.

H. Third-Party Workforce Billing Administration

• Lead the end-to-end administration, validation, reconciliation, approval, and processing of vendor billings.
• Ensure billings are aligned with approved contracts, headcount, attendance records, and service agreements.
• Establish governance, operating procedures, service standards, and internal controls for workforce billing.
• Partner with Business Units, Procurement, Finance, Accounts Payable, Vendor Management, and service providers to ensure timely and accurate billing administration.
• Monitor vendor compliance with contractual obligations, billing accuracy, and service level agreements.
• Resolve billing discrepancies and operational escalations.
• Develop dashboards and reporting on workforce spend, billing accuracy, contract utilization, and vendor performance.
• Drive automation, cost optimization, and process improvements within third-party workforce administration.

Ensure audit readiness and compliance with procurement, finance, and regulatory requirements.

I. Governance, Risk Management and Compliance

Ensure all operational activities comply with:

• Philippine labor laws and regulations.
• International labor and employment regulations applicable to offshore offices.
• BSP and other regulatory requirements.
• Country-specific tax and statutory obligations.
• Internal governance policies.
• Audit requirements.
• Data privacy and information security regulations.

Strengthen enterprise controls through compliance monitoring, operational risk management, internal audits, and remediation initiatives.

3.Performance and Goal Management

• Lead the end-to-end operational delivery of the annual Performance and Goal Management cycle.
• Administer Performance and Goal Management systems, ensuring system readiness, workflow integrity, data quality, and user support.
• Coordinate enterprise-wide goal setting, mid-year reviews, year-end evaluations, calibration sessions, ratings administration, and performance documentation.
• Monitor compliance with established timelines, governance standards, and performance processes.
• Develop dashboards, analytics, and management reports on completion rates, organizational insights, and operational effectiveness.
• Drive automation and continuous improvement initiatives that enhance the employee and manager experience.
• Partner with HRSS and Business HR to align performance operations with compensation, succession planning, talent reviews, and organizational development initiatives.

4. Enterprise Harmonization and Standardization

• Develop enterprise-wide operating standards, governance frameworks, policies, procedures, and service delivery models.
• Harmonize Payroll, International Total Rewards, Compensation Operations, Benefits Administration, Employee Loan Administration, Third-Party Workforce Billing, Attendance and Timekeeping, and Performance and Goal Management.
• Balance enterprise consistency with country-specific legal, regulatory, tax, and business requirements.
• Simplify and standardize operational processes while eliminating duplication and improving efficiency.
• Harmonize third-party workforce billing governance, operational controls, and vendor management practices across the enterprise.
• Drive enterprise-wide automation, digital transformation, and continuous improvement initiatives.
• Establish enterprise dashboards, operational metrics, governance reporting, and service quality standards.

5. Strategic Projects and Enterprise Transformation

• Lead transformation initiatives assigned by Senior Management.
• Implement new Total Rewards programs, operating models, technologies, and HR systems.
• Lead enterprise harmonization initiatives across all Total Rewards disciplines.
• Support mergers, acquisitions, organizational restructuring, and integration activities.
• Lead cross-functional initiatives involving HR, Finance, Technology, Procurement, Risk, Compliance, Internal Audit, and business leaders.
• Drive project governance, stakeholder management, change management, and implementation planning.

6. Stakeholder, Vendor and Relationship Management

Develop and maintain strategic partnerships with:

• HRSS
• Business HR
• Business Unit Leaders
• Finance
• Technology
• Procurement
• Compliance
• Internal Audit
• Subsidiary and Offshore HR Leaders
• Government and Regulatory Agencies
• External Vendors and Service Providers

Serve as the executive escalation point for complex operational, vendor, and Total Rewards / Performance and Goal matters.

• Lead, develop, and mentor managers and specialized operational teams.
• Build organizational capability and succession pipelines.
• Establish enterprise service standards, operational KPIs, and performance expectations.
• Foster a culture of accountability, innovation, collaboration, customer service, and continuous improvement

Qualifications:

• Bachelor's Degree in Human Resources, Business Administration, Finance, Accounting, Management, or a related discipline.
• Master's Degree in Business Administration, Human Resources, or related field is preferred.
• Relevant professional certifications in Human Resources, Payroll, Compensation, Project Management, or Process Improvement are an advantage.
• Minimum of 12 years of progressive experience in Human Resources, Total Rewards, Payroll, Shared Services, Compensation, or HR Operations.
• At least 8 years in a senior leadership role managing multiple Total Rewards disciplines.
• Experience managing both Philippine and international/offshore HR operations is highly preferred.
• Banking, financial services, or experience within a highly regulated industry is strongly preferred.