HR Shared Services Associate (Document Compliance) (AC Manila)

PwC; Manila; On-site; PHP 279,000 - 502,000; Full time

Job summary

PwC Acceleration Center Manila is seeking an HR Shared Services Associate (Document Compliance) to manage onboarding/offboarding, payroll and benefits, and ensure labor-law compliance. You will be a key HR contact supporting operations across our global teams and driving data-driven improvements.

You will work within PwC's Acceleration Center Manila, collaborating with Advisory, Assurance, Tax and Business Services teams, using HR software, and handling confidential information with integrity.

Qualifications

• Bachelor's degree required
• 1–3 years of experience preferred
• Oral and written proficiency in English required
• Experience in operations, document processing, records management or back-office roles
• Experience with HR documentation and confidential information handling
• Proficient with Microsoft Office

Responsibilities

• Manage onboarding, offboarding, and record-keeping
• Coordinate payroll and benefits administration
• Handle employee inquiries and HR issues per protocols
• Support compliance with labor laws through accurate documentation
• Utilize HR software to streamline operations
• Collaborate to improve HR shared services and processes
• Gather and analyse HR data to inform decisions
• Support employee engagement and positive work environment
• Assist in developing and implementing HR policies and procedures
• Maintain confidentiality of employee information

Skills

HR Operations

English proficiency

Documentation

Employee data management

Education

Bachelor's degree

Tools

Microsoft Office

Job description

HR Shared Services Associate (Document Compliance) (AC Manila)

Manila, National Capital Region, Philippines

Sep 16, 2026

Not Applicable

Specialism

Managed Services

Associate

Job Description & Summary

The Opportunity

Join our Acceleration Center Manila and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You'll work at the heart of global teams across Advisory, Assurance, Tax and Business Services - solving real client challenges through connected collaboration. We'll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference - every day.

As an HR Shared Services Associate (Document Compliance) at PwC Acceleration Center Manila, you will play a crucial role in managing the people lifecycle and handling day-to-day operational tasks related to employee management. This includes activities such as onboarding, offboarding, payroll and benefits administration, and compliance with labor laws. You will be a primary HR point of contact, resolving inquiries and supporting our workforce efficiently within our HR Managed Services practice.

As an Associate, you will focus on learning and contributing to client engagement and projects while developing your skills and knowledge to deliver quality work. You will be exposed to clients to learn how to build meaningful connections, manage and inspire others, and grow your personal brand by deepening your technical knowledge of firm services and technology resources. You will be expected to anticipate the needs of your teams and clients, embrace ambiguity, ask questions, and use these challenges as opportunities for growth.

In this role at PwC, you will be part of a team of problem solvers, helping to address complex business issues from strategy to execution. Your contributions will support the smooth operation of HR processes and systems, enabling you to build a brand for yourself and open doors to more opportunities.

Responsibilities

• Managing employee lifecycle processes including onboarding, offboarding, and record-keeping
• Coordinating payroll and benefits administration to support workforce needs
• Handling employee inquiries and resolving issues in line with HR protocols
• Supporting compliance with labor laws and regulations through accurate documentation
• Utilizing HR software to streamline operations and improve service delivery
• Collaborating with team members to enhance HR shared services and process improvements
• Gathering and analyzing data to inform HR metrics and decision-making
• Facilitating employee engagement strategies and promoting a positive work environment
• Assisting in the development and implementation of HR policies and procedures
• Maintaining confidentiality and integrity of employee data and information

What You Must Have

At least a Bachelor's degree

At least 1 to 3 years of experience

Oral and written proficiency in English required

Must have relevant experience in working in operations, document processing, records management, compliance support, or a similar back-office role

Experience in Employee records management, employment eligibility verification, regulatory compliance documentation (e.g. Form I-9, E-Verify, HR compliance documents, New York Proof of Age, and Michigan minor employment documents), and secure handling of confidential employee information

Microsoft Office experience is required

What Sets You Apart

• Preference for at least one of the following fields of study: Measurement, Data Science, Industrial-Organizational (I/O) Psychology, or a related field
• Demonstrating proficiency in HR Software and Human Resources Management (HRM)
• Utilizing skills in Employee Data Management and Documentation Administration
• Excelling in Communication and Stakeholder Communications
• Adapting to fast-paced environments and diverse client needs
• Developing commercial awareness and understanding business operations
• Applying intellectual curiosity to drive process improvement and innovation

PwC is a global network of firms in 152 countries, offering assurance, advisory, and tax services to build trust and solve critical challenges.