Human Resource Operations Senior Associate (AC Manila)

PwC; Manila; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

PwC Acceleration Center Manila is seeking an experienced Human Resource Operations Senior Associate to manage onboarding, payroll, and employee data across a diverse client portfolio. You will be the primary HR contact, resolving inquiries, maintaining records, and ensuring compliance with labor laws in a dynamic services environment.

You will collaborate with advisory, assurance, tax and business services teams, driving process improvements and leveraging HR software to deliver high‑quality

Qualifications

• Bachelor's degree required.
• 4–8 years of experience.
• English proficiency required (oral and written).
• 3–5 years in HR operations, payroll, shared services, or related business processes.

Responsibilities

• Manage the employee lifecycle including onboarding and offboarding.
• Coordinate payroll and benefits administration.
• Handle employee inquiries and issues and route as needed.
• Ensure compliance with labor laws in HR operations.
• Utilize HR software to streamline processes and service delivery.
• Support employee engagement strategies and positive work environment.
• Propose and implement HR process improvements.
• Collaborate with stakeholders to address complex business issues.
• Maintain confidentiality of employee data and information.
• Analyze HR metrics to inform business improvements.

Skills

Communication skills

Analytical thinking

Change management

Stakeholder management

Education

Bachelor's degree

Tools

HR software

Job description

Human Resource Operations Senior Associate (AC Manila)

Manila, National Capital Region, Philippines

Sep 16, 2026

Not Applicable

Specialism

Managed Services

Senior Associate

Job Description & Summary

The Opportunity

Join our Acceleration Center Manila and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Human Resource Operations Senior Associate, you will play a pivotal role in managing the people lifecycle and day-to-day operational tasks related to employee management. This includes activities such as onboarding, offboarding, payroll and benefits administration, absence management, and compliance with labor laws. You will be a primary HR point of contact, resolving inquiries and issues, and supporting HR processes to run smoothly within our HR Managed Services practice.

As a Senior Associate, you will focus on building meaningful client connections and learning how to manage and inspire others. You will navigate increasingly complex situations, growing your personal brand and enhancing your skills. You are expected to anticipate the needs of your teams and clients, delivering quality solutions even when the path forward is unclear. This role requires you to respond effectively to diverse perspectives and use critical thinking to break down complex concepts.

In this role at PwC Acceleration Center Manila, you will be part of a team of problem solvers, helping to address complex business issues from strategy to execution. You will uphold professional standards and contribute to the broader objectives of your projects, using reflection to develop self‑awareness and address development areas.

Responsibilities

• Managing the employee lifecycle, including onboarding, offboarding, and employee record-keeping
• Coordinating payroll and benefits administration to support workforce needs
• Handling employee inquiries and issues, escalating or routing them as necessary
• Administering compliance with labor laws and regulations within HR operations
• Utilizing HR software to streamline processes and enhance service delivery
• Supporting employee engagement strategies and fostering a positive work environment
• Implementing process improvements to optimize HR operations and service delivery
• Collaborating with stakeholders to address complex business issues from strategy to execution
• Maintaining confidentiality and integrity of employee data and information
• Analyzing HR metrics to inform insights and recommendations for business improvement

What You Must Have

• At least a Bachelor's degree
• At least 4 to 8 years of experience
• Oral and written proficiency in English required
• 3 to 5 years of relevant experience in HR operations, payroll, shared services, data management and related business processes.

What Sets You Apart

• Preference for at least one of the following fields of study: Measurement, Data Science, Industrial-Organizational (I/O) Psychology, or a related field
• Demonstrating proficiency in HR Software and Employee Data Management
• Utilizing analytical thinking to interpret data and inform insights
• Embracing change and adapting to evolving business contexts
• Coordinating staff and managing employee life cycle processes
• Engaging in stakeholder communications and conflict resolution
• Applying creativity to process improvement and documentation administration
• Experience in the following: HR Shared Services, Employee Data Management, Employee Lifecycle Changes, Personal Information Updates, Compensation/Pay Changes, Assignment Changes, Data Validation, Documentation Review, Payroll Status Changes, Leave Administration, Employee Case Management, Leave Audits, ePas Transactions, Email/Voice Mailbox Management, and HR Transactions

PwC is a global network of firms in 152 countries, offering assurance, advisory, and tax services to build trust and solve critical challenges.

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