HR Services Specialist II — Flexible, Impactful Support

AECOM; Taguig; On-site; PHP 480,000 - 620,000; Full time

Job summary

AECOM is seeking a skilled HR Shared Services professional in the Philippines to provide timely responses to employee inquiries via call, chat, and ticketing systems. You will manage HR case queues, support data gathering, and handle moderately complex HR system transactions in Workday and Oracle.

You will escalate issues to the Team Lead, contribute to audits and process improvements, and support senior colleagues while ensuring compliance with SLAs and company policies.

Qualifications

• Bachelor’s degree in Business/Administration / Human Resources
• 4 years of relevant professional experience in Human Resources Services in a Shared Services/BPO Industry
• Intermediate proficiency in MS Office tools
• Working knowledge and understanding of HR Operations standards and procedures.
• Experience working with HR Systems preferably in Oracle, Workday.

Responsibilities

• Provide action and resolution to employee queries via call, chat, and ticketing system
• Queue management and case triage within the case management system
• Support data gathering and analyze complex tickets to resolve incident reports
• Handle moderately complex HR systems transactions
• Escalate issues to Team Lead for timely resolution and support junior members
• Ensure adherence to SLAs, policies, and procedures
• Develop understanding of company guidelines to interpret and resolve inquiries
• Assist SOP/DTP maintenance and drive process improvements
• Contribute expertise to projects and updates to leadership
• Back-up processor for HR contact center activities and fast-track requests

Skills

HR communications

Customer service

MS Office

HR operations

Attention to detail

Education

Bachelor’s degree in Business/Administration/Human Resources

Tools

Oracle

Workday

Job description

AECOM is seeking a skilled HR Shared Services professional in the Philippines to provide timely responses to employee inquiries via call, chat, and ticketing systems. You will manage HR case queues, support data gathering, and handle moderately complex HR system transactions in Workday and Oracle.

You will escalate issues to the Team Lead, contribute to audits and process improvements, and support senior colleagues while ensuring compliance with SLAs and company policies.