HR Services Center Specialist II (Workday)

AECOM; Taguig; On-site; PHP 500,000 - 700,000; Full time

Job summary

AECOM is seeking an HR Shared Services Specialist to handle Workday transactions and HR system requests. You will support day-to-day HR processes, process bulk requests, and escalate complex queries to back-end teams.

The role requires 2 years of HR services experience in a Shared Services/BPO and proficiency in MS Office along with Workday or Oracle. Training and onboarding will be provided at an AECOM office location.

Qualifications

• 2 years of relevant professional experience in Human Resources Services in a Shared Services/BPO Industry.
• Proficiency in MS Office tools and HR systems such as Workday or Oracle.

Responsibilities

• Perform basic HR systems requests and transactions following standard methodologies and resolve HR system related tickets.
• Process assigned bulk requests and ensure BPAA transactions meet SLA.
• Escalate complex HR system queries to back-end support or senior team members as needed.
• Provide system guidance and walkthroughs to support customers.
• Update the ticketing system for assigned transactions and track progress.
• Contribute to documentation and incident reports; support CI initiatives to optimize processes.
• Ensure compliance with audit and regulatory requirements (GDPR, SOX) and internal policies.
• Support calls and chat when needed.

Skills

MS Office

HR Processes

Workday experience

Oracle experience

Education

Bachelor's degree

Tools

Workday

Oracle

Job description

AECOM is seeking an HR Shared Services Specialist to handle Workday transactions and HR system requests. You will support day-to-day HR processes, process bulk requests, and escalate complex queries to back-end teams.

The role requires 2 years of HR services experience in a Shared Services/BPO and proficiency in MS Office along with Workday or Oracle. Training and onboarding will be provided at an AECOM office location.