HR Operations Specialist

Wing Assistant

Makati

On-site

PHP 334,800 - 390,600

Full time

14 days+

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Job summary

Wing AI in Makati, Philippines, is seeking an HR Operations Specialist (Onboarding & Engagement) to drive a seamless employee experience from pre-employment through the full lifecycle. The role oversees onboarding administration, orientation programs, engagement initiatives, recognition programs, surveys, and culture-building activities while ensuring policy compliance.

The ideal candidate will coordinate onboarding tasks with hiring managers, manage HRIS enrollment, welcome kits, and

Qualifications

Bachelor's degree in HR, psychology, business administration, or related field.
At least 2 years of experience in HR Operations, Employee Engagement, Onboarding, or Employee Experience.
Experience coordinating employee events, orientations, or engagement programs.
Experience using HRIS and Learning Management Systems is preferred.

Responsibilities

Manage end-to-end onboarding for all new hires.
Coordinate pre-employment requirements, onboarding schedules, and documentation.
Conduct or facilitate new hire orientation sessions.
Ensure onboarding tasks, system access, and HRIS enrollment are completed.
Monitor onboarding compliance and handbook acknowledgments.

Skills

Onboarding

Employee engagement

Event planning

Data analysis

Communication

HR best practices

HR compliance

Microsoft Office

Google Workspace

Education

Bachelor's degree in Human Resources, Psychology, Business Administration, or related field

Tools

HRIS

LMS

Survey platforms

HR analytics tools

Job description

About Wing AI

Wing AI is a technology-enabled talent platform helping businesses scale with high-quality global talent and AI-powered support. We manage the full talent lifecycle from sourcing and onboarding to training and performance so companies can focus on what matters most.

Trusted by thousands of teams worldwide, Wing AI combines human expertise with smart systems to deliver fast, reliable, and scalable execution for modern businesses.

Role Overview

The HR Operations Specialist (Onboarding & Engagement) is responsible for delivering a seamless and engaging employee experience from pre-employment through onboarding and throughout the employee lifecycle. This role oversees onboarding administration, orientation programs, employee engagement initiatives, recognition programs, surveys, and culture-building activities while ensuring compliance with company policies and HR processes. The specialist works closely with hiring managers, department leaders, and cross-functional teams to foster a positive employee experience and strengthen organizational culture.

Roles and Responsibilities

1. New Hire Onboarding

Manage the end-to-end onboarding process for all new hires.
Coordinate pre-employment requirements, onboarding schedules, and documentation.
Conduct or facilitate new hire orientation sessions.
Ensure timely completion of onboarding tasks, system access, equipment coordination, and HRIS enrollment.
Monitor completion of mandatory onboarding courses, handbook acknowledgment, company policies, and compliance requirements.
Serve as the primary HR contact for new hires during their onboarding period.
Continuously improve the onboarding experience based on survey results and feedback.

2. Employee Engagement

Plan, organize, and execute employee engagement programs, celebrations, wellness activities, and company events.
Develop initiatives that promote company culture, collaboration, and employee morale.
Coordinate recognition and appreciation programs including service awards, employee appreciation activities, and incentive programs.
Partner with department leaders to implement engagement strategies across teams.
Monitor participation and recommend improvements to increase employee involvement.

3. Employee Surveys & Feedback

Administer onboarding surveys, engagement surveys, pulse surveys, and employee satisfaction surveys.
Analyze survey results and identify trends, concerns, and opportunities for improvement.
Prepare reports and recommendations for HR leadership.
Track action plans resulting from survey feedback.

4. Employee Experience

Support initiatives that improve the overall employee journey from onboarding to offboarding.
Coordinate welcome kits, onboarding materials, and employee communications.
Assist in implementing culture-building initiatives aligned with company values.
Promote HR programs, policies, and benefits through effective communication.

5. HR Administration

Maintain accurate onboarding records within the HRIS.
Ensure all employee documents are complete and properly filed.
Monitor completion of required HR documentation and compliance requirements.
Coordinate with other departments regarding new hire requirements.
Assist in updating HR forms, onboarding guides, and employee resources.

6. Internal Communications

Prepare HR announcements related to engagement activities, onboarding, holidays, and employee programs.
Develop newsletters, employee communications, and HR campaigns.
Maintain onboarding content within the Learning Management System (LMS) or HRIS.
Promote participation in HR initiatives through various communication channels.

7. Continuous Improvement

Recommend improvements to onboarding processes and employee engagement programs.
Benchmark HR best practices and introduce innovative employee experience initiatives.
Assist in HR projects related to culture, employer branding, and employee retention.

Qualifications

Education

Bachelor's degree in Human Resources, Psychology, Business Administration, or a related field.

Experience

At least 2 years of experience in HR Operations, Employee Engagement, Onboarding, or Employee Experience.
Experience coordinating employee events, orientations, or engagement programs.
Experience using HRIS and Learning Management Systems is preferred.

Knowledge & Skills