HR Operations Manager

GoTeam; Manila; On-site; PHP 1,004,000 - 1,562,000; Full time

Benefits offered by this job

Company laptop & monitors

HMO for 1 dependent

4 additional dependents via salaryDed

1M life insurance

GoTeam Sports Club & wellness

Masterclass & LinkedIn Learning

25 PTO + PH holidays

SIL days after first anniversary

Salary loan access

Onsite ₱200/day allowance

Employee discounts & raffles

Welcome gift

Opportunity to Bali trip

GoTeam Cares volunteer programs

Job summary

GoTeam Cebu City is seeking an HR Operations Manager to own end-to-end HR processes in a hybrid setup. You will build scalable systems, drive onboarding/offboarding, data integrity, and SOPs, working closely with the Director/Head of People & Culture.

This generalist role expects 5-8 years HR experience across lifecycle, plus hands-on HRIS and reporting capabilities; you'll partner across teams to keep HR operations clean, compliant, and reliable as GoTeam scales.

Qualifications

• Bachelor's degree in HR, Business, Industrial Engineering, or related field.
• 5-8 years of progressive HR experience across the full lifecycle.
• BPO, tech-enabled, or outsourcing background strongly preferred.
• Hands-on HRIS experience with Sprout, BambooHR, Workday, or SuccessFactors.
• Comfortable with Excel / Power BI / Tableau level reporting.
• Comfortable being the 'utility player' across HR disciplines.

Responsibilities

• Own onboarding, offboarding, records, and workflows end to end.
• Build and maintain SOPs to keep HR clean as GoTeam scales.
• Own data integrity, reporting, and self-service tools.
• Keep HRIS running clean across Sprout, BambooHR, Workday, or similar.
• Manage HMO enrollment and insurance workflows.
• Benchmark benefits to keep GoTeam competitive.
• Take frameworks from the Director and operationalize them.
• Document and train teams on process, department by department.
• Maintain dashboards on headcount, attrition, engagement, and benefits.
• Deliver clean, decision-ready reporting to leadership.
• Support recruitment, engagement initiatives, and cross-functional HR needs.
• Pivot quickly to whatever the team needs most.
• Ensure HRBPs have tools, data, and process support.

Skills

HR generalist core skills

HR lifecycle management

BPO/tech-enabled background

HRIS administration

Data reporting (Excel/Power BI/Tableau

Cross-functional collaboration

Education

Bachelor's degree in HR/Business/Industrial Engineering

Tools

Sprout

BambooHR

Workday

SuccessFactors

Job description

HR Operations Manager (Hybrid | FREE AI Certification)

Cebu City | Hybrid (IT Park) | Day Shift | Monday-Friday

Reports to: Director / Head of People & Culture

You make HR run - cleanly, on time, and at scale. This role combines full-lifecycle HR ownership with systems and process discipline, making it ideal for someone who'd rather build a system than firefight the same issue twice.

This is not a specialist role. You are the generalist backbone of the HR function, working as a peer to the Employee & Labor Relations Manager, both reporting to the Director / Head of People & Culture. Where ER owns conflict and compliance risk, you own the systems and processes that make day-to-day HR fast and reliable.

YOU'RE LIKELY A STRONG FIT IF YOU HAVE

• Bachelor's degree in HR, Business, Industrial Engineering, or related field

• 5-8 years of progressive HR experience across the full HR lifecycle (not ER-specialized)

• BPO, tech-enabled, or outsourcing background strongly preferred

• Hands-on HRIS experience (Sprout, BambooHR, Workday, or SuccessFactors)

• Comfortable with Excel / Power BI / Tableau-level reporting

• Comfortable being the "utility player" across HR disciplines
  

RESPONSIBILITY PILLARS

HR Operations & Process You run the machinery of HR.

• Own onboarding, offboarding, records, and workflows end to end

• Build and maintain the SOPs that keep HR clean as GoTeam scales

HRIS & Systems You're the internal expert on the system of record.

• Own data integrity, reporting, and self-service tools

• Keep the HRIS (Sprout, BambooHR, Workday, or similar) running clean

Benefits & Total Rewards Administration You make what GoTeam offers easy to use.

• Manage HMO enrollment and insurance workflows

• Benchmark benefits to keep GoTeam competitive

Policy Execution You turn strategy into working process.

• Take frameworks from the Director and operationalize them

• Document and train teams on process, department by department

HR Data & Reporting You turn numbers into a monthly story.

• Maintain dashboards on headcount, attrition, engagement, and benefits

• Deliver clean, decision-ready reporting to leadership

Generalist Support You're the extra pair of hands HR needs.

• Support recruitment, engagement initiatives, and cross-functional HR needs

• Pivot quickly to whatever the team needs most

HRBP Coordination (Operational Side) You equip HRBPs to deliver consistently.

• Ensure HRBPs have the tools, data, and process support they need

• Keep operational standards consistent across the business

ABOUT GOTEAM

Founded in 2014, GoTeam is a global outsourcing and AI-enabled operations partner that builds and manages high-performing offshore teams for international clients. With 1,200+ people and Great Place to Work® certified for five consecutive years, GoTeam operates at the intersection of operational excellence and people care.

GoTeam is an AI-Driven Organization

The entire internal team is supported by a public commitment to AI - including educating 100,000 Filipinos on AI, the GoTeam Founder's book Untangling AI, and dedicated AI infrastructure. Everyone at GoTeam is encouraged - and expected - to implement AI. You will have unlimited support to drive AI implementations inside the business. Every person on the HR team has access to the full Claude suite: Chat, Cowork, and Code.

BENEFITS OF GOTEAM

Accelerate Your Personal Growth

• Company-provided laptop + second monitor + mobile phone + full software stack

• Industry-best HMO for 1 dependent + extended dependents (₱200,000 coverage, private room, ₱10,000 meds reimbursement)

• Option to enroll up to 4 additional dependents via salary deduction

• ₱1M life insurance coverage

• Membership in GoTeam Sports Club, Yoga, and Wellness Programs

• Masterclass and LinkedIn Learning access

Unlock Your Possibility

• 25 paid time-off credits per year + PH national holidays (18-20 days)

• 5 Service Incentive Leave (SIL) days after your first work anniversary

• Salary loan access (post-regularization)

• ₱200/day onsite allowance (if applicable)

• Employee discounts and company raffles

• Welcome gift on Day 1

• Opportunity to win a trip to Bali through company programs

Live Your Purpose

• Join GoTeam Cares volunteer programs

• ₱10,000 referral bonus

• Monthly gratitude events, team dinners, and leadership talks

Your Family's Benefits

• 24/7 financial, legal, and counseling support (up to 4 family members)

• Free telemedicine consultations

• Virtual family events and prize opportunities