Core HR Operations Support Intermediate Analyst

Citigroup Inc.; Taguig; Hybrid; PHP 420,000 - 660,000; Full time

Job summary

Citi is seeking a Core HR Operations Support Intermediate Analyst in Manila, Philippines, working in a hybrid model. The role focuses on HR operations, benefits processing, licensing administration, and documentation control within Citi's Core Operations team.

The ideal candidate has 1–2 years of related experience, strong Microsoft Office skills, and a track record of independent work, with attention to risk and compliance. This position offers growth in a global financial services environment.

Qualifications

• 1–2 years of relevant experience.
• Proficient in Microsoft Office.
• High level knowledge of industry standards and practices.
• Ability to work unsupervised and adjust priorities quickly.
• Clear and concise written and verbal communication skills.
• Self-motivated and detail oriented.
• Proven organization and time management skills.
• Demonstrated problem-solving and decision-making skills.

Responsibilities

• Provide operations support in HR processes including benefits processing and licensing administration.
• Serve as liaison between operations staff, relationship managers, project managers, custodians and clients.
• Update operating manuals and process documents on a timely basis.
• Monitor day-to-day operations and ensure adherence to SLOs.
• Perform data-driven analyses and support process improvements and solutions.

Skills

Microsoft Office

Unsupervised work

Communication skills

Time management

Problem solving

Detail oriented

Organizational skills

Education

Bachelor’s degree/University degree

Job description

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Human Resources (HR) team helps Citi to attract, retain and develop our employees across the globe. The team does this through supporting key areas including recruiting, diversity, global learning and talent development, benefits, compensation and employee relations.

We’re currently looking for a high caliber professional to join our team as Core HR Operations Support Intermediate Analyst (Hybrid) based in Manila, Philippines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

The Ops Sup Intermed Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; employment of relatives and rehire eligibility reviews, benefits processing, licensing administration including record/documentation maintenance in coordination with the Operations - Core Team. Additionally, the Ops Sup Intermed Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide SME-level operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Will work hand in hand with the Hiring Manager to strategically design effective and efficient processes using data analytics

• Acts as SME to senior stakeholders and /or other team members

• Ensure all operating manuals and process documents are updated on a timely basis

• Help monitor the day to day operations and ensure adherence to SLO

• Perform financial, statistical, and operational studies using analytical skills and knowledge of data analysis tools and methodologies

• Interpret data and results based on the analysis of information and application of professional judgement

• Apply project management to assist operational projects as assigned

• Perform feasibility analysis for significant process changes and partner with business teams to develop process improvements and solutions that help to streamline the operational workflow

• Resolve varied and complex issues using professional judgment, discretion, and business expertise

• Provide informal guidance and training to new and lower level team members, as needed

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 1-2 years of relevant experience

• Proficient in Microsoft Office

• High level knowledge of related to industry standards and practices

• Ability to work unsupervised and adjust priorities quickly as circumstances dictate

• Consistently demonstrates clear and concise written and verbal communication skills

• Self-motivated and detail oriented

• Proven organization and time management skills

• Demonstrated problem-solving and decision-making skills

Education

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

https://jobs.citi.com/dei

Job Family Group

Operations - Core

Job Family

Operations Support

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.