HR Officer (Cagayan de Oro)

Jollibee Group; Cagayan de Oro; On-site; PHP 420,000 - 620,000; Full time

Job summary

Red Ribbon Bakeshop, Inc. is seeking an HR Officer to partner with business leaders, manage talent and drive HR operations from the Cugman, Cagayan de Oro City site. You will lead workforce planning, performance management, and employee development while ensuring policy compliance.

You will coordinate talent sourcing, employee relations, and engagement initiatives to strengthen leadership pipelines and improve productivity across retail and related operations.

Qualifications

• Bachelor's degree in Psychology, HR, Business Admin, Management, or related field.
• At least 3 years in HR business partnering and account management.
• Experience in talent management, employee engagement, employee relations, and performance management.
• Experience with labor standards.
• Experience in operations-driven environments (retail, food service, hospitality, manufacturing) is a plus.
• Strong stakeholder management, communication, and problem-solving skills.
• Willing to be assigned in Cugman, Cagayan de Oro City.

Responsibilities

• Serve as the primary HR partner for assigned business units, guiding on people-related concerns and HR solutions.
• Support manpower planning, recruitment coordination, and talent sourcing.
• Facilitate employee relations matters, disciplinary case management, and labor concerns.
• Drive organizational development, structure reviews, workforce planning, and productivity improvements.
• Administer performance management processes, competency assessments, and development programs.
• Support succession planning and talent reviews to strengthen leadership.
• Lead employee engagement, culture-building, recognition, and communication programs.
• Provide career coaching and developmental guidance to employees and managers.
• Maintain accurate employee records and SAP updates.
• Coordinate with Shared Services and Corporate HR to resolve employee concerns and benefits administration.

Skills

HR Business Partnering

Stakeholder management

Communication

Problem-solving

Talent management

Employee engagement

Employee relations

Performance management

Labor standards

Education

Bachelor's degree in Psychology/HR/Business Administration/Management

Job description

The HR Officer will play a vital role in driving people strategies that support business growth and employee success. This role will serve as a trusted partner to business leaders by providing end-to-end HR support across talent management, employee relations, organization development, engagement initiatives, and HR operations.

• Serve as the primary HR partner for assigned business units, providing guidance on people-related concerns, policies, and HR solutions.

• Support manpower planning, recruitment coordination, and talent sourcing initiatives to address workforce requirements.

• Facilitate employee relations matters, disciplinary case management, and labor-related concerns while ensuring compliance with company policies and labor regulations.

• Drive organizational development initiatives, including structure reviews, workforce planning, and productivity improvements.

• Administer performance management processes, competency assessments, and employee development programs.

• Support succession planning and talent review activities to strengthen leadership and talent pipelines.

• Lead employee engagement, culture-building, recognition, and communication programs to enhance employee experience.

• Provide career coaching and developmental guidance to employees and managers to support growth and performance.

• Maintain accurate employee records, HR databases, personnel movement documentation, and SAP updates.

• Coordinate with Shared Services and Corporate HR teams to ensure timely resolution of employee concerns, benefits administration, and other HR transactions.

Job Qualifications:

• A graduate of Bachelor's degree in Psychology, Human Resources, Business Administration, Management, or any related field.

• With at least three (3) years of strong HR Business Partnering and account management experience.

• Must have relevant experience in talent management, employee engagement, employee relations, performance management, and labor standards.

• Experience supporting operations-driven environments such as retail, food service, hospitality, manufacturing, or similar industries is an advantage.

• Strong stakeholder management, communication, and problem-solving skills.

• Willing to be assigned in Cugman, Cagayan de Oro City.

* Red Ribbon Bakeshop, Inc., the hiring entity, is a wholly owned subsidiary of Jollibee Foods Corporation.