HR Manager

DPP Retail Inc; Mandaluyong; On-site; PHP 1,500,000 - 2,100,000; Full time

Job summary

DPP Retail Inc. in Manila region is seeking a seasoned HR leader to direct Talent Acquisition, Employee Relations, Performance Management, Training and Development, Compensation and Benefits, and HR Compliance across stores, commissary, and support centers.

The role focuses on building robust staffing pipelines, managing end-to-end recruitment, overseeing performance reviews, and ensuring compliance with labor laws while fostering a culture of exceptional service and people development.

Qualifications

• Bachelor's degree in HR, business, psychology or related field.
• Minimum of 5 years HR experience, preferably in the QSR/retail/hospitality industry as HR Director / Head.
• Previous supervisory or management experience preferred.
• Strong knowledge of employment laws and HR best practices.
• Proficiency in HRIS and Microsoft Office applications.

Responsibilities

• Develop and implement recruitment strategies for the whole company, not limited to stores, commissary (s)and support center.
• Manage end-to-end hiring, including sourcing, interviewing, selection, and onboarding.
• Build talent pipelines to address high-volume staffing requirements.
• Coordinate closely with department leaders to meet staffing needs.
• Foster a positive work environment and address employee concerns promptly.
• Investigate and resolve employee complaints, grievances, and disciplinary matters.
• Ensure compliance with company policies and labor laws through fair and consistent implementation.
• Oversee employee performance evaluation processes.
• Support managers in setting performance goals and coaching employees.
• Recommend performance improvement plans when necessary.
• Develop and coordinate orientation and training programs to strengthen employees' soft and motivational skills.
• Ensure employees complete required food safety, customer service, and compliance training before deployment.
• Identify leadership development opportunities for high-potential employees.
• Administer employee compensation and benefits programs.
• Coordinate payroll-related HR activities.
• Conduct salary reviews and support market benchmarking.
• Ensure compliance with labor laws, health and safety regulations, and company policies.
• Maintain employee records and HR documentation.
• Support internal and external HR audits.
• Maintain HR information systems and employee databases.
• Prepare HR reports and workforce analytics.
• Monitor employee turnover, absenteeism, and retention trends.
• Plan recognition and engagement programs.
• Promote company values, teamwork, and a culture of excellent customer service.

Skills

Leadership

Communication

HRIS proficiency

MS Office

Education

Bachelor's degree in HR, Business Administration, Psychology, or related field

Tools

HRIS

Microsoft Office

Job description

Key Responsibilities

Talent Acquisition

• Develop and implement recruitment strategies for the whole company, not limited to stores, commissary (s)and support center.
• Manage end-to-end hiring, including sourcing, interviewing, selection, and onboarding.
• Build talent pipelines to address high-volume staffing requirements.
• Coordinate closely with department leaders to meet staffing needs.

Employee Relations

• Foster a positive work environment and address employee concerns promptly.
• Investigate and resolve employee complaints, grievances, and disciplinary matters.
• Ensure compliance with company policies and labor laws through fair and consistent implementation.

Performance Management

• Oversee employee performance evaluation processes.
• Support managers in setting performance goals and coaching employees.
• Recommend performance improvement plans when necessary.

Training and Development

• Develop and coordinate orientation and training programs to strengthen employees' soft and motivational skills.
• Ensure employees complete required food safety, customer service, and compliance training before deployment.
• Identify leadership development opportunities for high-potential employees.

Compensation and Benefits

• Administer employee compensation and benefits programs.
• Coordinate payroll-related HR activities.
• Conduct salary reviews and support market benchmarking.

Compliance

• Ensure compliance with labor laws, health and safety regulations, and company policies.
• Maintain employee records and HR documentation.
• Support internal and external HR audits.

HR Operations

• Maintain HR information systems and employee databases.
• Prepare HR reports and workforce analytics.
• Monitor employee turnover, absenteeism, and retention trends.

Employee Engagement

• Plan recognition and engagement programs.
• Promote company values, teamwork, and a culture of excellent customer service.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
• Minimum of 5 years of HR experience, preferably in the QSR, restaurant, retail, or hospitality industry as HR Director / Head.
• Previous supervisory or management experience preferred.
• Strong knowledge of employment laws and HR best practices.
• Proficiency in HRIS and Microsoft Office applications.