HR Insights & Client Experience Analyst

Korn Ferry

Philippines

On-site

PHP 30,000 - 60,000

Full time

5 days ago

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Job summary

Korn Ferry in the Philippines seeks a client-focused Analyst to deliver a high-quality customer experience across online reward, engagement and leadership and talent business. You will coordinate pay/benefits data, manage engagement and multi-rater surveys, and collaborate with global clients to ensure timely, accurate results.

Educating clients, setting up programs, data management, and generating reports are core duties.

Qualifications

Associates or BA degree in technical discipline or equivalent experience.
At least 1 year’s professional experience in a corporate setting is desired.
Excellent written and oral communication skills in English.
Strong computer skills, particularly Microsoft Excel, PowerPoint and Outlook.
Operations or systems management experience a plus.
Ability to work independently and as part of a cross-functional team.

Responsibilities

Educate and guide clients through the survey process, timelines, customization and communications.
Set up programs and associated survey instruments.
Management and upload of client participant data files.
Monitor data collection levels and rater registration.
Perform standard statistical analysis of client data for reports.
Organize program timelines with internal and external clients and notify progress.
Escalate issues and develop best practices with manager and team.
Collaborate with customer support, technology, QA and development teams to resolve problems.