HR Helpdesk Specialist: Elevate Employee Experience

ING Hubs B.V. Philippine Branch; Makati; On-site; PHP 350,000 - 550,000; Full time

Benefits offered by this job

Learning & growth

Global exposure

Inclusive environment

Orange Code values

Job summary

ING Hubs B.V. Philippine Branch is seeking a Contact Center Specialist who will be the first point of contact for employees, candidates, and former employees seeking HR support.

You will handle inquiries via chat, email, or case management, delivering timely, people-focused resolutions and contributing to a positive employee experience. In this role you will provide front-line HR guidance, triage to Tier 2, collaborate with local People Services teams, and help maintain a knowledge base while

Qualifications

• Strong customer service orientation.
• Excellent written and verbal communication skills.
• Problem-solving and critical thinking capabilities.
• Service mentality and customer focus.
• Stakeholder management skills.
• Ownership and accountability.
• Resilience and adaptability in a fast-paced environment.
• Ability to learn and apply new processes and technologies effectively.

Responsibilities

• Respond to employee and candidate inquiries through chat, email, and case management channels.
• Ensure adherence to established response and resolution timelines.
• Provide guidance on HR-related questions and support requests.
• Accurately triage and route transactions requiring Tier 2 support.
• Escalate complex inquiries and potential risks appropriately.
• Partner with local People Services teams and other stakeholders to deliver a seamless employee experience.

Skills

Customer service

Communication skills

Problem-solving

Stakeholder management

Ownership & accountability

Adaptability

Learning agility

HR processes knowledge

Job description

ING Hubs B.V. Philippine Branch is seeking a Contact Center Specialist who will be the first point of contact for employees, candidates, and former employees seeking HR support.

You will handle inquiries via chat, email, or case management, delivering timely, people-focused resolutions and contributing to a positive employee experience. In this role you will provide front-line HR guidance, triage to Tier 2, collaborate with local People Services teams, and help maintain a knowledge base while