HR Generalist | Dayshift | Eastwood

Acquire Intelligence; Quezon City; On-site; PHP 480,000 - 600,000; Full time

Benefits offered by this job

HMO coverage for you and your family

Hybrid working environment

Yearly Kick-Off Parties

Value Awards recognition

Internal promotion opportunities

Meaningful work with a top team

900 promotions per year

2,700+ leadership training courses

Job summary

Acquire Intelligence is a global BPO provider hiring an HR Generalist to support our Manila team. The role covers recruitment, onboarding, employee relations, attendance, performance management, and HR administration in a fast-paced environment.

You will work closely with department heads to ensure strong recruitment execution, compliant documentation, and timely HR processes while maintaining data confidentiality.

Qualifications

• Bachelor's degree in HR, Psychology, Business or related field.
• Hands-on recruitment experience and interview skills.
• Excellent English communication and confidentiality.
• Based in the Philippines and able to work full-time from the Eastwood office.

Responsibilities

• Lead day-to-day recruitment for open positions.
• Coordinate onboarding and new employee setup.
• Support employee relations, attendance, and performance management.
• Maintain confidential HR records and HR trackers.
• Prepare HR reporting and internal communications.

Skills

Recruitment

Candidate screening

Interviewing

Onboarding

Employee relations

Attendance management

HR records

HR documentation

Confidentiality

English communication

Education

Bachelor's degree in HR/Business

Tools

Zoho CRM

Zoho One

Applicant tracking systems

Job description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Acquire Intelligence is an award-winning business process outsourcing provider to some of the world’s largest brands. We operate contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally, serviced from Australia, Dominican Republic, the Philippines, and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.

Why Join the A-Team?

Come for a career, stay for the fun!

• HMO coverage for you and your family
• Work flexibly with our hybrid working environment
• Yearly Kick-Off Parties with major giveaways
• Get recognized through our ‘Value Awards’
• Grow your career – yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900 promotions given each year
• 2,700+ leadership training courses

A Glimpse into Your New Role

LoansOne is hiring an organized, proactive and commercially minded HR Generalist to support our growing Manila team.

This is a hands on HR role covering recruitment, candidate interviewing, onboarding, employee relations, attendance, performance management support, employee records and day to day office coordination.

A major responsibility of this role is recruitment. You will be expected to actively screen applicants, conduct candidate interviews, assess suitability and manage candidates through the recruitment process rather than simply coordinating interview schedules.

You will work closely with department heads and management to ensure LoansOne hires strong people, employees are properly supported and HR processes are followed consistently.

The successful candidate must be comfortable handling sensitive employee matters while also working accurately in a fast moving and high volume environment.

Key Responsibilities

Recruitment and Candidate Interviews

• Own the day to day recruitment process for assigned positions.
• Work with department heads to understand current vacancies, hiring priorities and candidate requirements.
• Create and coordinate job advertisements across relevant recruitment channels.
• Review applications and shortlist candidates against role requirements.
• Conduct initial candidate screening by phone, video or in person.
• Personally conduct first round job interviews and assess candidate suitability.
• Evaluate candidates across:
  • Relevant experience
  • Communication skills
  • Role capability
  • Cultural fit
  • Reliability
  • Career motivations
  • Salary expectations
  • Availability
• Ask structured and role relevant interview questions rather than simply relying on candidate CVs.
• Identify concerns, inconsistencies or potential hiring risks during the interview process.
• Prepare clear interview notes and recommendations for hiring managers.
• Coordinate second and final stage interviews with department heads where required.
• Maintain timely communication with candidates throughout the recruitment process.
• Follow up candidates quickly to reduce unnecessary hiring delays.
• Coordinate practical assessments, portfolio reviews or reference checks where required.
• Maintain an accurate recruitment pipeline showing the current status of every active candidate.
• Track hiring outcomes and identify where recruitment processes can be improved.

Onboarding and New Employee Setup

• Coordinate pre employment requirements and employee documentation.
• Prepare employment records and onboarding documentation.
• Conduct employee inductions.
• Explain:
  • Company policies
  • Workplace expectations
  • Attendance requirements
  • Reporting lines
  • Office procedures
  • Employee responsibilities
• Coordinate with managers and internal teams to ensure new employees have the equipment, systems access and information required before commencement.
• Maintain onboarding checklists and ensure all required steps are completed.
• Follow up with new employees and managers during the early stages of employment.
• Track probationary periods and ensure reviews are completed on time.

Employee Relations and HR Support

• Act as a first point of contact for employee questions, concerns and workplace issues.
• Support managers with employee relations matters.
• Assist with:
  • Coaching discussions
  • Performance concerns
  • Workplace conflicts
  • Behavioural issues
  • Attendance concerns
  • Disciplinary processes
• Prepare accurate documentation following employee meetings and discussions.
• Maintain confidential records of employee matters, investigations and agreed actions.
• Escalate serious or complex employee matters to management where appropriate.
• Ensure employees are treated consistently and company policies are applied fairly.
• Support employee engagement, recognition programmes and team activities.

Attendance and Workforce Administration

• Monitor:
  • Attendance
  • Lateness
  • Absences
  • Leave
  • Overtime
  • Break compliance
• Identify recurring attendance or reliability issues and raise them with the relevant manager.
• Maintain accurate leave and attendance records.
• Prepare and validate attendance information used for payroll processing.
• Track employee changes that may affect payroll or employment records.
• Ensure employee information remains current and accurate.

Employee Records and HR Administration

• Maintain complete and confidential employee files.
• Maintain HR trackers and organisational records.
• Track:
  • Headcount
  • New starters
  • Probationary reviews
  • Regularisation
  • Performance reviews
  • Promotions
  • Transfers
  • Resignations
  • Terminations
• Ensure employment documentation is completed and stored correctly.
• Maintain accurate organisational charts and employee lists.
• Ensure confidential HR information is only available to authorised people.

Performance Management Support

• Track employee probationary reviews and performance review deadlines.
• Follow up managers to ensure reviews are completed on time.
• Maintain records of:
  • Coaching
  • Performance concerns
  • Performance improvement plans
  • Development plans
  • Disciplinary actions
• Assist managers with documenting performance discussions.
• Help identify recurring employee performance issues.
• Coordinate training and development activities where required.
• Support management in improving consistency across employee performance processes.

Offboarding

• Coordinate employee resignations and other employee departures.
• Prepare required offboarding documentation.
• Coordinate:
  • Exit interviews
  • Clearance requirements
  • Equipment returns
  • System access removal
  • Final attendance information
  • Required employment documentation
• Conduct exit interviews and record meaningful employee feedback.
• Identify recurring reasons for employee attrition and report trends to management.

HR Reporting

Prepare regular HR reporting covering areas such as:

• Current headcount
• Open vacancies
• Recruitment pipeline
• Candidates interviewed
• Hiring outcomes
• Time to hire
• New starters
• Probationary employees
• Attendance
• Absenteeism
• Lateness
• Staff turnover
• Employee movements
• Performance reviews due
• Outstanding HR actions

Provide management with clear information on areas requiring attention rather than simply producing reports.

Office and Administrative Support

• Assist with general office coordination where required.
• Support meeting and event coordination.
• Maintain organised physical and digital HR documentation.
• Assist with office supplies, equipment and workplace requirements where needed.
• Coordinate with internal teams and external providers.
• Track assigned actions and follow up outstanding items.

HR and recruitment responsibilities will remain the primary focus of this role.

Systems and Data Administration

• Maintain accurate HR databases and administrative trackers.
• Use company systems including Zoho where required.
• Assist with employee related data entry and reporting.
• Maintain accurate contact and organisational information.
• Ensure records remain complete, accurate and current.
• Handle employee and company information confidentially.

Role Requirements

Essential

• Bachelor's degree in Human Resources, Psychology, Business Administration or a related field.
• At least 2 years of practical HR experience.
• Hands on recruitment experience.
• Previous experience personally conducting candidate interviews.
• Strong ability to assess candidates and provide hiring recommendations.
• Experience with:
  • Recruitment
  • Candidate screening
  • Interviewing
  • Onboarding
  • Employee relations
  • Attendance management
  • Employee records
  • Performance management support
  • Offboarding
• Working knowledge of Philippine labour laws and standard HR practices.
• Strong understanding of appropriate HR documentation and confidentiality.
• Excellent written and verbal English communication.
• Strong organisational and prioritisation skills.
• High attention to detail.
• Ability to manage multiple vacancies and HR matters at the same time.
• Ability to handle confidential employee information with discretion and sound judgement.
• Comfortable having difficult or sensitive conversations with employees when required.
• Must be based in the Philippines and able to work full time from the Eastwood office.

Highly Preferred

• Experience within a BPO, financial services business or organisation supporting Australian clients.
• Experience recruiting sales, operations, marketing or finance related roles.
• Experience working in a rapidly growing organisation.
• Experience supporting a workforce of 30 or more employees.
• Familiarity with Zoho CRM or Zoho One.
• Experience using applicant tracking systems or recruitment platforms.
• Experience preparing basic HR reporting and workforce analytics.

What Success Looks Like

Success in this role means HR processes are organized, recruitment moves quickly and managers can rely on accurate employee information.

The HR Generalist will be expected to:

• Maintain a strong pipeline of candidates for open positions.
• Conduct consistent and thorough first round interviews.
• Provide managers with clear candidate recommendations.
• Reduce delays between application, interview, offer and commencement.
• Ensure new employees are properly onboarded.
• Maintain complete and accurate employee records.
• Identify attendance and employee issues early.
• Ensure probationary and performance reviews occur on time.
• Support managers with employee matters promptly and professionally.
• Maintain clear visibility over recruitment, attendance, headcount and employee movements.
• Improve HR processes as the Manila operation continues to grow.

Recruitment Responsibilities

Recruitment is a core part of this position, not an administrative support function.

The HR Generalist will be expected to independently manage the early stages of recruitment, including:

Application → Screening → First Interview → Assessment → Recommendation → Manager

Interview → Offer → Onboarding

Department heads will remain responsible for final hiring decisions where appropriate, but the HR Generalist should be capable of filtering out unsuitable candidates and presenting strong candidates for final consideration.