HR Generalist

TaskUs; Quezon City; On-site; PHP 420,000 - 660,000; Full time

Job summary

TaskUs in the Philippines is hiring a Human Resources professional to support People First initiatives in a fast-moving BPO environment. You will help develop HR solutions, monitor performance, and facilitate onboarding, payroll, and compliance processes.

You will collaborate with payroll, legal, and operations teams to ensure accurate HR administration, robust employee relations, and timely reporting while upholding TaskUs' culture and values.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Finance or equivalent work experience.
• 2+ years of direct HR experience; hourly population and/or call center experience preferred.
• Strong multitasking, detail-oriented, and excellent communication.
• English proficiency and knowledge of employment law.
• Experience with HRIS, reporting and benefits/compensation is a plus.

Responsibilities

• Develop human resources solutions by collecting and analyzing information and recommending courses of action.
• Improves manager and employee performance and experience by identifying problems and evaluating potential solutions.
• Oversees and completes special projects to include setting timelines, coordinating with appropriate parties. conducting research, developing and organizing information, and fulfilling transactions.
• Prepares reports by collecting, analyzing, and summarizing data and trends.
• Ensure compliance with local legal requirements by maintaining awareness of existing and new legislation including anticipating, enforcing, and advising management on needed actions.
• Ensure all new hires are properly onboarded with a focus on a ridiculously good new hire experience. Ambassador Project RC -2
• Review and file new hire paperwork in collaboration with our payroll and legal vendor.
• Administer our Employee Satisfaction Survey. Focus Groups
• Address any employee relations, employee concerns, and/or disciplinary or performance issues as they arise.
• Update/revise employment policies and procedures as required by law or necessary for the business.
• Maintain a positive culture by managing the day to day office tasks as needed. Open door culture.
• Assist in the payroll process .
• Assist in the offboarding/onboarding.
• Issue any administrative related document in regards to Covid19, Government related certificate, office or business-related documents in alignment with the Colombian Law.
• Review and approval of HR applications. Glowstick

Skills

Multitasking

Attention to detail

Communication skills

English proficiency

Education

Bachelor's degree in Human Resources

Tools

HRIS

Reporting tools

HR policies

Benefits management

Job description

Job Description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Responsibilities And Duties

• Develop human resources solutions by collecting and analyzing information and recommending courses of action.
• Improves manager and employee performance and experience by identifying problems and evaluating potential solutions.
• Oversees and completes special projects to include setting timelines, coordinating with appropriate parties. conducting research, developing and organizing information, and fulfilling transactions.
• Prepares reports by collecting, analyzing, and summarizing data and trends.
• Ensure compliance with local legal requirements by maintaining awareness of existing and new legislation including anticipating, enforcing, and advising management on needed actions.
• Ensure all new hires are properly onboarded with a focus on a ridiculously good new hire experience. Ambassador Project RC -2
• Review and file new hire paperwork in collaboration with our payroll and legal vendor.
• Administer our Employee Satisfaction Survey. Focus Groups
• Address any employee relations, employee concerns, and/or disciplinary or performance issues as they arise.
• Update/revise employment policies and procedures as required by law or necessary for the business.
• Maintain a positive culture by managing the day to day office tasks as needed. Open door culture.
• Assist in the payroll process .
• Assist in the offboarding/onboarding.
• Issue any administrative related document in regards to Covid19, Government related certificate, office or business-related documents in alignment with the Colombian Law.
• Review and approval of HR applications. Glowstick

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, Finance OR equivalent work experience.
• 2+ years of direct experience; hourly population and/or call center experience highly preferred.
• Strong ability to multitask, extremely detail-oriented, great communication skills and a TaskUs attitude.
• Background in the BPO industry will be considered as a plus.
• Experience with HRIS systems, Reporting, HR practices/Procedures, Benefits and Compensation will be considered also a plus.
• Great level of English.
• Knowledge of state and federal employment law

Education / Certifications

• Bachelor's degree in Human Resources OR equivalent work experience

Work Location / Work Schedule / Travel

• Office Based
• Occasional travel may be required for meetings, conferences, or client engagements, as per business needs.

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.