HR Director

enablesGROUP; Metro Manila; On-site; PHP 3,500,000 - 7,000,000; Full time

Benefits offered by this job

Health and life insurance starting Day

Leave credits

Career advancement with reviews

Laptop provided

Office in Pasig

Profit-sharing potential

In-house L&D programs

Job summary

enablesGROUP in Ortigas, Pasig, PH is seeking an experienced HR Director to lead HR Operations, TA, L&D, ER/LR, Facilities, and HR Tech Transformation across our 24/7 BPO footprint. You will join the Executive Leadership Team and steward the people strategy, culture, workforce capability, and organizational effectiveness.

You will drive enterprise HR initiatives, oversee changes, ensure labor compliance, and build leadership pipelines while partnering with Operations Directors to optimize

Qualifications

• Minimum 8–10+ years of progressive HR leadership experience in a BPO/IT-BPM environment in the Philippines.
• Bachelor’s degree in HR, Psychology, Business Administration, or related field; Master’s/JD is a plus.
• Experience managing 1,000+ FTE operations across multi-shift, 24/7 environments.

Responsibilities

• Lead HR Operations, Talent Acquisition, Learning & Development, Employee/Labor Relations, Facilities & Office Administration, and HR Tech Transformation.
• Oversee compliance with Philippine Labor Code, DOLE guidelines, and local regulations.
• Drive HR strategy, succession planning, leadership development, and employee engagement to reduce attrition.
• Implement HRIS/ATS, automate processes, and deliver real-time analytics to executives.
• Develop compensation, rewards, and benefits programs; manage 24/7 facilities and vendor contracts.

Skills

HR leadership

BPO/IT-BPM experience

Labor law expertise

HRIS/ATS proficiency

People management

Leadership communication

Education

Bachelor’s degree in HR/Business/ Psychology

Master’s Degree in Industrial Relations/Organizational Psychology or JD (advantage)

Tools

HRIS

ATS

Payroll systems

Job description

Join the enablesGROUP – Where Talent Meets Opportunity!

Why Join enablesGROUP?

Since 2016, enablesGROUP has been on a mission: to deliver high-quality operations and outsourcing services to every client, big or small.

Fast forward to 2026, we’ve grown our global footprint to serve 100+ clients and expanded into 4 key industries. At enablesGROUP, you’re not just joining a company – you’re joining a community that values growth, learning, and success. Check us out at www.enablesgroup.com.

At enablesGROUP, you’re not just joining a company – you’re joining a community that values growth, learning, and success.

We have market leading engagement scores and invest heavily in your Learning and Development, with a specific focus on enhancing your ability to leverage AI in your daily tasks.

Our Perks & Benefits include:

• Comprehensive health and life insurance starting Day 1, covering 2 eligible dependents.

• 20 leave credits for vacation and emergency.

• Endless opportunities for career advancement with annual performance reviews and salary increases.

• Company-provided laptop to set you up for success.

• Convenient office location in Pasig, at the heart of Manila, accessible to all.

• Loyalty rewards: Employees celebrating 5 years could receive a profit-sharing scheme.

• In-house learning & development programs with access to the latest in AI and technology.

Job Title: HR Director

Location: Ortigas, Pasig, PH

Work Schedule: Monday to Friday, 6:00 AM to 3:00 PM PH Time (Onsite)

Job Details

As the HR Director, you will serve as a member of the Executive Leadership Team and act as the chief custodian of enablesGROUP's people strategy, culture, workforce capability, and organizational effectiveness. You will drive enterprise-wide human capital initiatives that directly support business growth, operational excellence, client satisfaction, profitability, and workforce sustainability.

You will lead HR Operations, Talent Acquisition (TA), Learning & Development (L&D), Employee/Labor Relations (ER/LR), Facilities & Office Administration, and HR Tech Transformation across our 24/7 BPO operations.

Key Responsibilities

1. Strategic HR Business Partnership & People Culture

• Develop and execute the organization's Human Capital Strategy aligned with business expansion plans, revenue growth, EBITDA objectives, and operational excellence.
• Serve as strategic advisor to executive leadership on workforce planning, succession planning, leadership capability, and organizational effectiveness.
• Champion a high-performance culture built on accountability, engagement, continuous improvement, and customer centricity.
• Lead change management initiatives and leadership development frameworks.
• Direct end-to-end HR strategies aligned with enablesGROUP's client Service Level Agreements (SLAs), operational expansion, billable headroom, and revenue targets.
• Serve as the chief culture strategist, implementing data-driven employee engagement programs that directly mitigate attrition.
• Partner directly with Operations Directors to optimize shrinkage, ramp times, and attendance reliability across all enablesGROUP's accounts.

2. Labor Relations & Statutory Compliance

• Oversee all Labor and Employee Relations, ensuring strict adherence to the Philippine Labor Code, DOLE guidelines, BOSH standards, and local tax/statutory regulations.
• Serve as the executive escalation point for administrative hearings, progressive discipline, labor disputes, and DOLE/NLRC proceedings.
• Maintain clear corporate governance, updating enablesGROUP Employee Handbooks and operating policies to protect the business from legal liabilities.

3. Talent Acquisition & L&D Leadership

• Lead enterprise recruitment strategies supporting high-volume hiring requirements and leadership recruitment.
• Own key metrics: Time-to-Fill, Cost-per-Hire, Quality-of-Hire, New Hire Retention, and Offer Acceptance Rate.
• Oversee L&D and Nesting/Training frameworks to accelerate time-to-productivity for new hires and build continuous leadership pipelines for Team Leaders and Operations Managers.
• Establish enterprise learning and succession planning programs.
• Improve leadership readiness and internal promotion rates.

4. HRIS, Process Automation & Analytics

• Drive HR transformation by selecting, implementing, or optimizing enterprise HRIS platform workflows and Applicant Tracking Systems (ATS).
• Monitor attrition, engagement, workforce productivity, and headcount forecasts.
• Eliminate manual floor processes by automating leave management, timekeeping, payroll inputs, and onboarding workflows.
• Leverage dashboards to deliver real-time predictive analytics on floor health, attrition trends, and workforce risk to executive stakeholders.

5. Compensation, Rewards & Total Employee Experience

• Lead compensation benchmarking, job architecture, rewards, and benefits strategies.

6. Facilities & Office Administration

• Manage enterprise site operations, office admin, physical security, asset management, and vendor contracts to ensure 100% operational uptime across enablesGROUP's 24/7 facilities.
• Lead disaster recovery/business continuity plans (BCP).

Required Qualifications

• Experience: Minimum 8–10+ years of progressive HR leadership experience, with at least 5 years in a Senior HR Manager, AVP, or Director role within a BPO/IT-BPM environment in the Philippines.
• Education: Bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field. Master’s Degree in Industrial Relations / Organizational Psychology or a Juris Doctor (JD) background is a distinct advantage.
• BPO Mastery: Proven experience managing 1,000+ FTE operations across multi-shift, high-volume, 24/7 environments.
• HR Tech & Automation: Hands‑on experience executing HRIS implementations, ATS workflow engineering, and payroll system integrations.
• Labor Expertise: Deep mastery of Philippine Labor Law, DOLE audits, administrative case handling, and workplace safety compliance.
• Leadership: Demonstrated history of managing multidisciplinary teams (HR, TA, L&D, ER, Admin, Facilities) simultaneously.

Core Skills & Competencies

• BPO Metrics Fluency: Expert understanding of shrinkage, attrition (0–30, 60, 90 days), ramp time, billable hours, and capacity planning.
• HR Systems & Tools: Advanced proficiency in HRIS/ATS platforms and HR analytics tools.
• Labor Law & Due Process: Expert capability in drafting Notice to Explain (NTE), leading administrative hearings, and mitigating legal risk under DOLE guidelines.
• Facilities & Admin Management: Strong oversight of lease negotiations, security protocols, vendor SLAs, asset management, and Business Continuity Planning (BCP).
• Compensation & Benefits Design: Expertise in salary structuring, job leveling, market benchmarking, and fringe/flexible benefits design.

Soft & Strategic Leadership Skills

• Strategic Business Partnership: Ability to interface directly with CEOs, COOs, and Client Account Directors to align HR strategy with commercial goals.
• Culture & Change Management: Proven track record as a people and culture champion who drives floor engagement and organizational change seamlessly.
• Executive Communication: High-impact presentation, negotiation, and stakeholder management skills.
• Crisis Management & Agility: Strong decision-making capability under pressure in fast-paced, high-volume floor environments.