HR Coordinator/Recruiter

AAPMI Acquire Asia Pacific Manila, Inc.; Quezon City; On-site; PHP 2,273,000 - 2,972,000; Full time

Job summary

Acquire Intelligence in Australia is seeking a Recruitment & Human Resources Coordinator to support HR and recruitment with administrative excellence. You will manage end-to-end recruitment processes, onboarding new starters, maintain personnel records and coordinate interviews, contracts and new starter checks.

You will also handle offboarding, HR systems administration (ELMO/HR3/ARMS), learning and development administration, and generate reports to help the HR team improve processes.

Qualifications

• 3+ years in Recruitment/HR administration with high paperwork volumes.
• Proficiency with ATS and recruitment tools; strong data handling.
• Advanced computer skills including data entry and databases.

Responsibilities

• Provide end-to-end recruitment support and coordination with hiring managers.
• Oversee onboarding: contracts, new starter packs, system setup.
• Coordinate offboarding processes and maintain asset lists.
• Manage HR systems administration and reporting duties.
• Support learning and development administratively and schedule training.
• Uphold confidentiality and professional relationships with stakeholders.

Skills

HR administration

Attention to detail

Discretion

Communication skills

Documentation management

Education

Business administration certification

Tools

ATS

HR systems

Job description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

POSITION DESCRIPTION

POSITION DETAILS

Job Title: Recruitment & Human Resources Coordinator

Division: Human Resources

Location: Moorebank

Reporting To: Head of Human Resources

Direct Reports: Nil

Employment Status: Permanent Full-Time Level:

COMPANY PURPOSE & DELIVERY MODEL To enrich people’s lives by transforming the built environment

POSITION SUMMARY

Provide timely, accurate and professional administration coordination and support to the Human Resources (HR) and Recruitment team. Specific focus will be on the completion of administrative HR activities including general correspondence, recruitment correspondence, new starter administration, coordination of appointments and meetings for interview, and other activities as required.

KEY DUTIES & RESPONSIBILITIES

1. Recruitment – end to end support & coordination

• Collaborate with hiring managers to understand staffing needs and develop effective recruitment strategies.
• Source and attract candidates through various channels, including job boards, social media, networking events, and referrals.
• Candidate management, including resume review and initial screening against job profile
• Screen resumes, conduct interviews, and assess candidates to ensure alignment with job requirements and organizational culture.
• Tracking recruitment activity across the business
• Utilise recruitment metrics and analytics to track performance and optimize strategies for talent acquisition and program effectiveness.
• Develop and implement attraction strategies and early career programs to engage with students, graduates, and emerging talent.
• Coordinate recruitment events, career fairs, and internship programs to showcase Grosvenor as an Employer of Choice.
• Develop and create talent pools while managing the employer brand to ensure it is represented at all times.

2. Onboarding & New Starter Administration

• Preparation and distribution of Contracts of Employment
• Compilation and distribution of New Starter Information packs
• Ensure all New Starter paperwork has been received and saved in employee Personnel file
• Set up for National Police Check Process
• Completing New Starter System Set Up in ELMO, ARMS, Secure ARMS and HR3
• Communicating with Managers, Branch Administrators and the relevant departments to commence New Starter Form completion on the Intranet
• New Starter Auditing ensuring required documentation and licences has been received by HR
• New Starter One Month Check Ins

3. Offboarding Administration

• Email communication with the relevant managers and departments to commence the offboarding process
• Preparation of Asset Lists
• Completing required system changes for offboarding in ELMO, ARMS and HR3

4. General HR System Administration

Responsible for assisting the Human Resources team with HR system administration and reporting, including but not not limited to:

• Management of the team Inbox
• Saving all employee related documentation in personnel files
• Preparation and distribution of salary review and employment change letters
• Ensuring probation reviews are completed and preparation of probation review letters
• Assisting in photocopying and filing
• Identifying opportunities to improve employee/candidate experience

5. Learning and Development Administration

• Assisting with apprenticeship and work experience documentation and filing
• Booking and coordination of external training bookings
• Uploading of attendance registers and records into ARMS
• Scheduling attendees for Internal training sessions
• Preparation of training materials

6. Other Responsibilities

Development and maintain an understanding of Grosvenor Engineering Groups business operations, culture and objectives Act in a manner consistent with the Grosvenor values. Build sustainable, professional relationships with key stakeholders at various levels, championing workplace harmony Contribute to HR through research, development and continuous improvement strategies Comply with all Grosvenor’s Policies and Procedures, as amended from time to time. Perform all other duties as requested by the Head of HR.

ACADEMIC & TRADES QUALIFICATIONS

Desirable Business administration certification

WORK EXPERIENCE & SKILLS

Essential Previous experience working in Recruitment/HR administration role (3+ years), supporting a small team, producing and managing high volumes of paperwork, preferably in the HVAC, Fire, engineering or construction industry. Previous experience in a position requiring high ethical standard of conduct, including the ability to maintain a strict code of confidentiality and to exercise sound discretion. Proficiency in applicant tracking systems (ATS) and other recruitment tools. Advanced computer skills (data entry, database management etc)

Desirable Previous experience with high volume, end to end recruitment, ideally gained in a service-related industry including: Sourcing and attraction Selection (interviews, reference checks etc.) Onboarding General HR Administration Experience with various sourcing tools – LinkedIn, Social Media, Seek etc. Experience with (or exposure to) creating talent pipelines and pools

PERSONAL QUALITIES & BEHAVIOURAL TRAITS

Show initiative and strong attention to detail. Demonstrates discretion and highest degree of confidentiality in relation to staff employment information and issues. Excellent communication and interpersonal skills, including written and verbal. Able to deal with a wide variety of people from diverse backgrounds. Well-developed organisational and time management skills and the ability to proactively identify and meet expectations in a timely manner. Able to multitask and maintain focus on priorities. Able to work to tight deadlines. Able to maintain and generate a positive view of the company and act as an excellent ambassador internally and externally.

WORK HEALTH & SAFETY RESPONSIBILITIES APPLICABLE TO THIS ROLE

MANAGER EMPLOYEE

Provide, so far as is reasonably practicable, a healthy and safe workplace for workers, contractors and visitors including: Regularly monitor the work area. Actively review work procedures to ensure all work are performed in line with GEG procedures, Golden Rules and in a safe manner. Actively lead accident/incident investigations for people or areas under your supervision. Working with the employees, subcontractors and customer to identify hazards, agree on appropriate controls and monitor through to closure in order to ensure these are implemented effectively. Reinforce to employees and subcontractors the expectation to report all near misses, hazards and incidents as soon as possible. Provide adequate instruction, information, supervision and training for employees to perform their work in a safe manner, including: Ensure all new employees are provided with an induction to the work area and duties. Facilitate the development of safe work instructions for all techniques, processes, equipment and machinery as required. Organise for employees to attend safety training courses as required. Provide adequate supervision for employees depending on the nature of the tasks and associated roles. Ensure work is only allocated to those competent to do complete those works. Contribute to workplace health and safety by: Maintaining a clean and safe workspace. Abide by workplace health and safety policies, procedures and Golden Rules. Promptly reporting any safety incidents, hazards or near misses Following all emergency activities Providing feedback in safety consultation Taking reasonable care to protect self and others in the workplace from harm.

DIRECTORS / EXECUTIVES / SNR MGR

Ensure, so far as is reasonably practicable, to: Continuously learn and remain up to date with WHS matters, relevant hazards workers are exposed to, and the work being conducted by employees and subcontractors. Ensure appropriate resources are available to eliminate or minimise risk. Ensure communication processes for WHS information are in place within your area of control. Ensure those within your area are complying with GEG processes and WHS legislation. Maintain a clean and safe workspace. Lead safety by example.

Join the A-Team and experience the A-Life!

Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We’re recognized as being Safe, Flexible and innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we’re looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

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