HR Coordinator

AAPMI Acquire Asia Pacific Manila, Inc.; Quezon City; On-site; PHP 2,852,000 - 3,730,000; Full time

Job summary

Grosvenor Engineering Group is seeking a Human Resources Coordinator to provide timely, accurate administration support to the HR team. The role covers onboarding, new starter administration, and coordination of interviews and documentation.

You will manage offboarding, HR systems (ELMO, ARMS, HR3), salary letters, probation reviews, and training coordination, while upholding confidentiality and high ethical standards.

Qualifications

• Experience in HR administration role (3+ years), supporting a small team, producing and managing high volumes of paperwork.
• Experience in a position requiring high ethical standard of conduct, including maintaining confidentiality and exercising sound discretion.
• Advanced computer skills (data entry, database management etc)

Responsibilities

• Onboarding and new starter administration, preparation and distribution of contracts, and new starter information packs.
• Offboarding administration, asset lists, and system changes for departures (ELMO/ARMS/HR3).
• HR system administration and reporting, including salary change letters and probation reviews.
• Learning and development administration, apprenticeship/work experience documentation and training coordination.
• Support Grosvenor’s HR function while upholding policies and confidentiality.

Skills

HR administration

Confidentiality

Data entry

Education

Business admin certification

Tools

ELMO

ARMS

HR3

Job description

POSITION DESCRIPTION

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

POSITION DETAILS

Job Title: Human Resources Coordinator Division: Human Resources Location: Moorebank Reporting To: Head of Human Resources Direct Reports: Nil Employment Status: Permanent Full-Time Level: COMPANY PURPOSE & DELIVERY MODEL To enrich people’s lives by transforming the built environment

POSITION SUMMARY

Provide timely, accurate and professional administration coordination and support to the Human Resources (HR) team. Specific focus will be on the completion of administrative HR activities including general correspondence recruitment correspondence, new starter administration, coordination of appointments and meetings for interview, and other activities as required.

KEY DUTIES & RESPONSIBILITIES

• Onboarding & New Starter Administration Preparation and distribution of Contracts of Employment Compilation and distribution of New Starter Information packs Ensure all New Starter paperwork has been received and saved in employee Personnel file Set up for National Police Check Process Completing New Starter System Set Up in ELMO, ARMS, Secure ARMS and HR3 Communicating with Managers, Branch Administrators and the relevant departments to commence New Starter Form completion on the Intranet New Starter Auditing ensuring required documentation and licences has been received by HR New Starter One Month Check Ins
• Offboarding Administration Email communication with the relevant managers and departments to commence the offboarding process Preparation of Asset Lists Completing required system changes for offboarding in ELMO, ARMS and HR3
• General HR System Administration Responsible for assisting the Human Resources team with HR system administration and reporting, including but not limited to: Management of the team Inbox Saving all employee related documentation in personnel files Preparation and distribution of salary review and employment change letters Ensuring probation reviews are completed and preparation of probation review letters Assisting in photocopying and filing
• Learning and Development Administration Assisting with apprenticeship and work experience documentation and filing Booking and coordination of external training bookings Uploading of attendance registers and records into ARMS Scheduling attendees for Internal training sessions Preparation of training materials
• Other Responsibilities Development and maintain an understanding of Grosvenor Engineering Groups business operations, culture and objectives Act in a manner consistent with the Grosvenor values. Build sustainable, professional relationships with key stakeholders at various levels, championing workplace harmony Contribute to HR through research, development and continuous improvement strategies Comply with all Grosvenor’s Policies and Procedures, as amended from time to time. Perform all other duties as requested by the Chief People Officer

ACADEMIC & TRADES QUALIFICATIONS

Desirable Business administration certification

WORK EXPERIENCE & SKILLS

Essential Previous experience working in HR administration role (3+ years), supporting a small team, producing and managing high volumes of paperwork Previous experience in a position requiring high ethical standard of conduct, including the ability to maintain a strict code of confidentiality and to exercise sound discretion. Advanced computer skills (data entry, database management etc)

PERSONAL QUALITIES & BEHAVIOURAL TRAITS

Show initiative and strong attention to detail. Demonstrates discretion and highest degree of confidentiality in relation to staff employment information and issues. Excellent communication and interpersonal skills, including written and verbal. Able to deal with a wide variety of people from diverse backgrounds. Well-developed organisational and time management skills and the ability to proactively identify and meet expectations in a timely manner. Able to multitask and maintain focus on priorities. Able to work to tight deadlines. Able to maintain and generate a positive view of the company and act as an excellent ambassador internally and externally.

WORK HEALTH & SAFETY RESPONSIBILITIES APPLICABLE TO THIS ROLE MANAGER EMPLOYEE

Provide, so far as is reasonably practicable, a healthy and safe workplace for workers, contractors and visitors including: Regularly monitor the work area. Actively review work procedures to ensure all work are performed in line with GEG procedures, Golden Rules and in a safe manner. Actively lead accident/incident investigations for people or areas under your supervision. Working with the employees, subcontractors and customer to identify hazards, agree on appropriate controls and monitor through to closure in order to ensure these are implemented effectively. Reinforce to employees and subcontractors the expectation to report all near misses, hazards and incidents as soon as possible. Provide adequate instruction, information, supervision and training for employees to perform their work in a safe manner, including: Ensure all new employees are provided with an induction to the work area and duties. Facilitate the development of safe work instructions for all techniques, processes, equipment and machinery as required. Organise for employees to attend safety training courses as required. Provide adequate supervision for employees depending on the nature of the tasks and associated roles. Ensure work is only allocated to those competent to do complete those works. Contribute to workplace health and safety by: Maintaining a clean and safe workspace. Abide by workplace health and safety policies, procedures and Golden Rules. Promptly reporting any safety incidents, hazards or near misses Following all emergency activities Providing feedback in safety consultation Taking reasonable care to protect self and others in the workplace from harm.

DIRECTORS / EXECUTIVES / SNR MGR

Ensure, so far as is reasonably practicable, to: Continuously learn and remain up to date with WHS matters, relevant hazards workers are exposed to, and the work being conducted by employees and subcontractors. Ensure appropriate resources are available to eliminate or minimise risk. Ensure communication processes for WHS information are in place within your area of control. Ensure those within your area are complying with GEG processes and WHS legislation. Maintain a clean and safe workspace. Lead safety by example.

Grosvenor’s Purpose, Values & Key Behavioural Indicators

PURPOSE

To enrich people’s lives by transforming the built environment

VALUES

Key Behaviours We are totally committed to creating an excellent “team based” working environment of all our employees. Accordingly, we expect all our employees to exhibit the following behaviours:

• We treat each other with respect and dignity
• Listen and acknowledge others point of view
• Shares information openly
• Manages emotions under pressure
• Treats others as you would expect to be treated
• Collaborative - works with others as a team
• We respect the law and act accordingly
• Knows and follows relevant policies and rules
• Identifies risks and takes action
• Demonstrates sound judgment and integrity
• We are fair and honest in our dealings
• Up front and honest with people
• Gives credit where credit is due
• Acts for the good of the team
• Focus of the issues not the personalities
• We use the organisation’s property responsibly and in the best interests of the organisation and its reputation
• Demonstrates respect for the work environment
• Demonstrates respect for company property
• Demonstrates respect for company values, standards and policies
• Always searches for better ways of doing things
• We are responsible for our actions and accountable for their consequences
• Takes ownership for successes and failures
• Leads by example
• Follows up on commitments that have been made
• Embraces change
• Willing to accept additional responsibilities

Acquire Intelligence

Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

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