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Pearson Virtual School is hiring an Advanced Associate for Service Delivery Management. This remote role supports HR workflow administration, certification tracking, and reporting within a day-to-day HR shared services environment.
The candidate will work from home, coordinate offboarding tasks, and ensure accurate data in UKG. Night shift (Philippines time) and a 6-month fixed-term contract are part of the package.
Working from your home, the Advanced Associate, Service Delivery Management supports the effective administration and delivery of service delivery operations by managing HR-related workflows, documentation, and reporting.
Maintain and update internal application records, ensuring accuracy and consistent tracking of changes and progress
Monitor employees' certification status and update certification information in HRIS in a timely manner
Ensure each position is created correctly in UKG and includes all required information
Assist with the offboarding process by coordinating required tasks, updates, and documentation to ensure a smooth transition
Process and manage accommodation request workflows, ensuring requests are handled properly and supported through completion
Compile and submit monthly reports identifying missing or incomplete training
Prepare monthly board reports using collected data, maintaining reporting completeness, accuracy, and deadlines
Perform administrative updates to employee records by renaming and organizing files according to established naming conventions and process requirements
Graduate of a 4-year course (preferably human resources management or psychology courses)
Open for a 6-month contract Fixed-term employment
At least a year of corporate work experience (work experience in an HR shared services setup is an advantage)
Ability to maintain and update internal application records with strong attention to detail, ensuring accurate tracking of changes and progress
Ability to monitor employees' certification status and enter/update certification information in HRIS accurately and consistently, on time, with no errors
Ability to coordinate multiple offboarding-related tasks and documentation requirements, ensuring timely updates and a smooth transition for departing employees
Ability to manage accommodation request workflows, ensuring requests are processed properly, tracked, documented, and resolved in accordance with requirements
Ability to compile monthly missing training reports and monthly board reports with completeness, accuracy, and adherence to deadlines
Amenable to work on a night shift schedule (8PM-5AM Manila Time) from Monday to Friday
Competitive salary & benefits
Remote work (Pearson office is open 24/5 in case you would like to work on-site)
Fixed weekends off
Pearson Virtual School's K-12 group provides high-quality, highly accountable online education solutions to schools, school districts, and students in grades K-12. It serves families and schools with a variety of digital learning and online school solutions including Connections Academy, International Connections Academy, and Pearson Connexus. The group is based in Columbia, Maryland and has been named a "Top Workplace" by the Baltimore Sun for three consecutive years and a "Best Place to Work" by Baltimore magazine. Recognized for its outstanding curriculum, high-quality teachers and leadership, Pearson Virtual Schools is committed to expanding quality education through technology and helping students achieve both academic and personal success.