HR Associate

Ssg Philippines; Mandaluyong; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive compensation

Career development

Inclusive workplace

Job summary

SSG Philippines is seeking an HR Associate who will foster a positive workplace culture and boost employee satisfaction. You will support engagement initiatives, conduct surveys, and assist in disciplinary processes to maintain a fair work environment.

The role emphasizes staying current with HR policies, payroll and attendance, and effective communication with all levels of staff in Mandaluyong. A detail-oriented multitasker with MS Office proficiency is preferred.

Qualifications

• Bachelor's degree in HRM or Psychology is required.
• Internship in a similar role within the BPO industry or recruitment firm is an advantage.
• Willing to report in Mandaluyong and amenable to shifting schedule.
• Excellent verbal and written communication skills are essential.
• Strong attention to detail and analytical abilities are required.
• Ability to build and manage relationships at all levels.
• Proficiency in MS Office and administrative processes.

Responsibilities

• Actively participate in employee satisfaction surveys and exit interviews to gather insights.
• Assist in the employee discipline process with coaching and support.
• Plan and execute employee engagement initiatives to improve motivation and retention.
• Stay updated on HR policies and labor standards and ensure implementation.
• Assist in Employee Movement Process, including evaluations and regularization/promotions.
• Check and maintain records related to employee movement and benefits for accuracy and compliance.
• Ensure compliance with company policies, guidelines, and code of conduct, including attendance and behavior.

Skills

Verbal and written communication

Attention to detail

Analytical skills

MS Office

Interpersonal skills

Multitasking

Education

Bachelor of Science in Human Resources Management

Bachelor of Science in Psychology

Tools

MS Office

Job description

We are looking for an HR Associate who is passionate about fostering a positive workplace culture and ensuring employee satisfaction. If you are ready to significantly impact employee engagement, performance, and well-being, this is the opportunity you've been waiting for!

What You Will Do:

• Actively participate in conducting employee satisfaction surveys and exit interviews to gain insights into areas that require improvement or resolution.
• Provide valuable assistance in the employee discipline process, offering coaching and support to foster a fair working environment.
• Assist in planning and executing employee engagement initiatives focused on motivation and retention strategies.
• Stay abreast of HR policies and labor standards, ensuring a thorough understanding and monitoring their implementation within the organization.
• Assist in the the Employee Movement Process, including evaluation notifications, preparation of due for regularization, promotion, or transfer.
• Check, validate, and meticulously manage records and documents related to employee movement and benefits, ensuring accuracy and compliance.
• Ensure and monitor strict compliance with company policies, guidelines, and the code of conduct, covering aspects such as attendance, behavior, and performance.
  

About You:

• A graduate of Bachelor of Science in Human Resources Management, Bachelor of Science in Psychology or equivalent.
• Internship in a similar role within the BPO Industry or a recruitment firm is an advantage.
• Willing to report in Mandaluyong and amenable to shifting schedule.
• Demonstrates excellent verbal and written communication skills, ensuring clear and effective interaction within the organizational context.
• Demonstrates a high level of attention to detail and possesses strong analytical skills.
• Displays competence in building and effectively managing interpersonal relationships at all levels.
• Holds functional competency with a comprehensive knowledge of MS Office programs.
• Familiarity with administration workstreams, exhibiting an understanding of and capability in managing various administrative processes within the organizational framework.
• Demonstrates the ability to multitask and adapt to a fast-paced environment, showcasing resilience and flexibility in handling diverse responsibilities.
  

Perks that Await You:

• Competitive compensation package! #BetterwithSSG
• Opportunities for professional development and career growth.
• Join a vibrant and inclusive workplace culture.
  

Be part of a team that values excellence, engagement, and compliance. Your journey to elevating HR practices begins here!

Company Description:

Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.