Customer Service Representative | BGC, Taguig

Hammerjack Pty Ltd; Taguig; On-site; PHP 290,000 - 424,000; Full time

Job summary

Infosys in Taguig, Philippines is seeking a customer care professional to support clients via calls, email, and chat, solving issues per SOPs and highlighting upsell opportunities.

Fresh graduates or those with 6 months to 1 year BPO experience are welcome. The role is 100% onsite in BGC, with night shifts and rotating schedules as needed.

Qualifications

• Graduate of any degree; undergraduates are encouraged to apply with compensatory BPO experience.
• Excellent communication skills and fluency in speaking, writing, and reading English.
• With around 6 months to 1 year of BPO or customer-facing experience from any industry.
• Fresh graduates and industry shifters are highly encouraged to apply.
• Teachable, customer-focused, and demonstrates good business etiquette.

Responsibilities

• Assist customers primarily through calls, with channels such as email and chat depending on business needs, and provide timely and appropriate resolutions following established SOPs.
• Research and perform due diligence to resolve customer concerns, provide accurate information, and identify opportunities to recommend relevant products and services.
• Navigate multiple online applications and maintain knowledge of financial and banking products and services to effectively assist customers.
• Meet program-specific KPIs and SLAs while ensuring a high level of customer satisfaction.
• Adhere to established processes, policies, procedures, and applicable regulatory and legal requirements.
• Perform assigned tasks and ad-hoc responsibilities based on business needs.

Skills

Customer service

Communication skills

English fluency

BPO experience

Night shift readiness

Education

Any degree

Job description

Be a #KaInfoscion and become an ambassador of our core values - CLIFE+S; Client Value, Leadership by Example, Integrity and Transparency, Fairness, Excellence and Stewardship.

Overview of the role but not limited to:

• Assist customers primarily through calls, with channels such as email and chat depending on business needs, and provide timely and appropriate resolutions following established SOPs.
• Research and perform due diligence to resolve customer concerns, provide accurate information, and identify opportunities to recommend relevant products and services.
• Navigate multiple online applications and maintain knowledge of financial and banking products and services to effectively assist customers.
• Meet program-specific KPIs and SLAs while ensuring a high level of customer satisfaction.
• Adhere to established processes, policies, procedures, and applicable regulatory and legal requirements.
• Perform assigned tasks and ad-hoc responsibilities based on business needs.

Requirements:

• Graduate of any degree; undergraduates are encouraged to apply with compensatory BPO experience.
• Excellent communication skills and fluency in speaking, writing, and reading English.
• With around 6 months to 1 year of BPO or customer-facing experience from any industry.
• Fresh graduates and industry shifters are highly encouraged to apply.
• Teachable, customer-focused, and demonstrates good business etiquette.
• Willing to work 100% onsite in BGC, Taguig.
• Willing to work on night shifts, shifting schedules, weekends, holidays, and split offs as necessary.

We would gladly accept all applications, but we DO NOT offer roles for a permanent Work-From-Home setup, hybrid work setup, fixed dayshift schedules, fixed working schedules, fixed weekends off, or pure non-voice. Any such arrangements, if applicable, will be based on internal business decisions and specific requirements.

Our office is located at 19F BGC Corporate Centre, 11th Avenue cor. 30th Street Fort Bonifacio, Taguig City, Philippines.

We value Diversity, Equity, and Belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education.

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