HR Account Operations Supervisor

Brightserve Solutions Inc.; Makati; On-site; PHP 446,000 - 725,000; Full time

Job summary

Brightserve Solutions Inc., based in Makati City, is seeking an HR Account Operations Supervisor (Food Account) to link client accounts with internal HR services. The role focuses on payroll support, timekeeping, employee relations, recruitment, and HR reporting in a full-time on-site setup.

The ideal candidate holds a relevant degree, at least 6 months HR experience, and demonstrates strong communication, multitasking, and problem-solving skills with a proactive approach to service excellence.

Qualifications

• Bachelor’s degree in HR Management, Psychology, Business Admin, or related field.
• At least 6 months HR experience (operations or account management role).
• Excellent communication, client handling, multitasking, and problem-solving.
• Proactive, organized, service-oriented, with a strong sense of accountability.

Responsibilities

• Assist with payroll processing.
• Manage and monitor employee timekeeping.
• Handle employee relations concerns, including grievances, conflict resolution, and promoting a positive work environment.
• Assist with all internal and external HR inquiries or requests.
• Maintain both hard and digital copies of employees' records.
• Assist with recruitment by identifying candidates, performing reference checks and issuing employment contracts.
• Produce and submit reports on general HR activity.
• Assist with payroll and adhoc HR projects.
• Support other assigned functions.
• Keep up-to-date with the latest HR trends and best practices.

Skills

Communication

Client handling

Multitasking

Problem-solving

Education

HR Management

Psychology

Business Administration

Job description

HR Account Operations Supervisor (Food Account)

Brightserve Solutions Inc.

What You’ll Do

As our HR Account Operations Supervisor, you will act as the key link between our client accounts and internal HR services, ensuring smooth, compliant, and people-centered operations.

Your main duties include:

• Assist with payroll processing




• Manage and monitor employee timekeeping




• Handle employee relations concerns, including addressing grievances, supporting conflict resolution, and promoting a positive work environment




• Assist with all internal and external HR related inquiries or request.




• Maintain both hard and digital copies of employees' records.




• Assist with the recruitment process by identifying candidates, performing reference checks and issuing employment contracts.




• Produce and submit reports on general HR activity.




• Assist with payroll and adhoc HR projects.




• Support other assigned functions.




• Keep up-to-date with the latest HR trends and best practice

Who We’re Looking For

Education: Bachelor’s Degree in HR Management, Psychology, Business Admin, or related field

Experience: At least 6 months HR experience (operations or account management role)

Skills: Excellent communication, client handling, multitasking, and problem-solving

Traits: Proactive, organized, service-oriented, with a strong sense of accountability

Work Setup Location:

Makati City (Head Office)
Working Schedule: Monday to Saturday
Work from Home Set-up: Every Saturday only
Employment Type: Full-time | On-site