Housekeeping Manager

Orchid Garden Suites; Manila; On-site; PHP 334,800 - 558,000; Full time

Job summary

A prominent hotel in the Philippines is looking for an experienced Housekeeping Manager to oversee the housekeeping department. Key responsibilities include managing staff performance, ensuring cleanliness and hygiene standards, and handling guest services. The ideal candidate should have at least 5 years of experience in the hotel industry and possess strong leadership and problem-solving skills. This position offers an opportunity to directly influence guest satisfaction and staff development.

Qualifications

• 5 years extensive experience as Housekeeping Manager in the hotel industry.
• Strong leadership, communication, and organizational skills.
• Excellent problem-solving abilities.

Responsibilities

• Hire, train, supervise, and conduct performance reviews for housekeeping staff.
• Inspect guest rooms and common areas for cleanliness and order.
• Develop hygiene and safety protocols.
• Manage daily cleaning and laundry operations.
• Monitor and manage stock of supplies and linens.
• Respond to customer complaints and ensure guest satisfaction.

Skills

Leadership skills

Communication skills

Organizational skills

Problem-solving skills

Job description

• 5 years extensive experience as Housekeeping Manager in a hotel industry
• With strong leadership skills
• Strong communications and organizational skills
• Excellent in problem-solving

Job Requirements

• Staff Management:Hire, train, schedule, supervise, motivate, and conduct performance reviews for housekeeping staff.
• Operations & Standards:Inspect guest rooms and common areas for cleanliness, order, and maintenance.
• Develop and enforce cleanliness, hygiene, and safety protocols.
• Manage daily cleaning, laundry, and servicing of all areas.
• Inventory & Budgeting:
• Monitor and manage stock of supplies, linens, and equipment.
• Order supplies and control departmental costs.
• Maintenance & Repairs:
• Identify and report faults or damage in rooms and facilities.
• Arrange for necessary repairs and maintenance.
• Guest Services:
• Respond to customer complaints and special requests.
• Ensure seamless coordination with other departments (like Front Desk) for guest satisfaction.
• Administration:
• Create staff rotas and manage timekeeping.
• Maintain records and manage lost property.
• Act as "manager on duty" when required.