Hotel Reservation Systems Support Specialist

Amadeus; Makati; On-site; PHP 335,000 - 536,000; Full time

Job summary

Amadeus Hospitality is seeking a Customer Care Analyst to provide first‑line support for our global hospitality clients. You will address inquiries with professionalism and product knowledge, helping clients maximize value and minimize disruptions.

The role emphasizes responsive service, clear communication, and ongoing learning about Amadeus product offerings, with opportunities for growth within a collaborative, customer‑centered team.

Qualifications

• Completed tertiary education in a relevant discipline.
• Experience in technical support or help desk environments (phone, chat or case management).
• Familiar with hotel software solutions or related hospitality systems.

Responsibilities

• Serve as the first point of contact for Amadeus Hospitality customers via phone, portal, and email.
• Identify customer needs and communicate clear resolutions by distinguishing symptoms from root causes.
• Use available tools, systems, and support channels to resolve questions and escalate when needed.
• Document customer interactions and troubleshooting steps clearly in the CRM system.
• Apply product knowledge to address questions on first contact when possible.
• Other duties and responsibilities as assigned.

Skills

Analytical thinking

Problem solving

Clear communication

Customer service

Education

Bachelor's degree or equivalent in a relevant discipline

Tools

CRM tools (Salesforce)

Job description

Amadeus Hospitality is seeking a Customer Care Analyst to provide first‑line support for our global hospitality clients. You will address inquiries with professionalism and product knowledge, helping clients maximize value and minimize disruptions.

The role emphasizes responsive service, clear communication, and ongoing learning about Amadeus product offerings, with opportunities for growth within a collaborative, customer‑centered team.