Travel Support Specialist - Spanish Bilingual (Hybrid)

Amadeus Hospitality; Manila; Hybrid; PHP 1,842,751 - 2,457,002; Full time

Job summary

Amadeus Hospitality is looking for a Customer Support Representative (Travel) who is Spanish bilingual to serve as the point of contact for Amadeus system users. The role requires quick problem-solving and managing inquiries effectively.

Applicants should have a Bachelor’s degree in Tourism or equivalent, alongside at least three years of relevant experience in customer support within the airline or travel industry. Proficiency in MS Office and knowledge of Amadeus products are essential.

Qualifications

• At least 3 years of relevant experience in customer support or service roles.
• Experience in the airline or travel industry preferred.
• Strong written and verbal communication skills in Spanish and English.

Responsibilities

• Serve as the first level support via phone and Amadeus Service Hub.
• Log cases accurately and ensure fast problem resolution.
• Conduct virtual customer visits for support reinforcement.

Skills

Customer service

Problem-solving

Analytical skills

Communication skills in Spanish

Knowledge of Amadeus products

Education

Bachelor’s degree in Tourism or equivalent

Tools

MS Office Suite

Amadeus Solutions

Job description

Amadeus Hospitality is looking for a Customer Support Representative (Travel) who is Spanish bilingual to serve as the point of contact for Amadeus system users. The role requires quick problem-solving and managing inquiries effectively.

Applicants should have a Bachelor’s degree in Tourism or equivalent, alongside at least three years of relevant experience in customer support within the airline or travel industry. Proficiency in MS Office and knowledge of Amadeus products are essential.