Hotel Reservation Agent

Bpo Sapient Solutions; Quezon City; Presencial; PHP 254.000 - 304.000; Jornada completa

Descripción de la vacante

Bpo Sapient Solutions is seeking a Hotel Reservation Agent for our Metro Manila site. You will handle reservations, inquiries, and cancellations, providing accurate information on availability and rates while ensuring efficient processing and high-quality customer service.

The role requires a high school diploma, strong communication and problem-solving skills, and the ability to thrive in a fast-paced setting. Earn up to ₱25,000 monthly with additional benefits.

Formación

• High school diploma or equivalent.
• Good communication and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Ability to thrive in a fast-paced and dynamic environment.

Responsabilidades

• Handle hotel reservations, inquiries, and cancellations from customers and other stakeholders
• Provide accurate information about hotel availability, rates, amenities, and policies
• Process reservations accurately and efficiently
• Resolve customer issues and escalate complex issues as needed
• Meet performance targets for productivity, quality, and customer satisfaction
• Maintain accurate records of reservations and customer interactions

Conocimientos

Communication skills

Interpersonal skills

Problem-solving

Fast-paced environment

Educación

High school diploma or equivalent

Descripción del empleo

Easy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Hotel Reservation Agent in our Metro Manila Sites! This is for urgent hiring, don't miss this opportunity

Responsibilities:

• Handle hotel reservations, inquiries, and cancellations from customers and other stakeholders


• Provide accurate information about hotel availability, rates, amenities, and policies


• Process reservations accurately and efficiently


• Resolve customer issues and **escalate** complex issues as needed


• Meet performance targets for productivity, quality, and customer satisfaction


• Maintain accurate records of reservations and customer interactions

Qualifications:

• High school diploma or equivalent


• Good communication and interpersonal skills


• Excellent problem-solving and decision-making abilities


• Ability to thrive in a fast-paced and dynamic environment

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!