Hotel Guest Experience Supervisor

DoubleDragon Properties Corp.; Davao City; In loco; PHP 279.000 - 446.000; Tempo pieno

Descrizione del lavoro

DoubleDragon Properties Corp.'s Hotel101-Davao is seeking a Customer Service Supervisor to oversee daily guest experiences, supervise front desk teams, and uphold the hotel’s service standards to delight guests. The ideal candidate holds a Bachelor's in Hospitality/Restaurant Management or related field, has 1–2 years in a supervisory role, and is proficient with MS Office and OPERA.

Excellent communication and organizational skills are essential to identify, reply to, and resolve guest concerns

Competenze

• Bachelor's degree in Hospitality or related field.
• 1–2 years in a supervisory guest-service role.
• Knowledge of MS Office applications and OPERA system.
• Excellent communication, customer service, and organizational skills.

Mansioni

• Ensures overall guest experience meets and exceeds expectations on a daily basis.
• Identifies, plans, and resolves customer concerns and complaints.
• Ensures all guests feedback and concerns are replied to and resolved.
• Ensures staff adhere to hotel service standards and brand promise to delight guests.

Conoscenze

Customer service

Communication

Organizational skills

Formazione

Hospitality/Restaurant Management degree

Strumenti

OPERA system

MS Office

Descrizione del lavoro

DoubleDragon Properties Corp.'s Hotel101-Davao is seeking a Customer Service Supervisor to oversee daily guest experiences, supervise front desk teams, and uphold the hotel’s service standards to delight guests. The ideal candidate holds a Bachelor's in Hospitality/Restaurant Management or related field, has 1–2 years in a supervisory role, and is proficient with MS Office and OPERA.

Excellent communication and organizational skills are essential to identify, reply to, and resolve guest concerns