Hotel Front Desk Agent

Pour Kings Enterprises Inc.; Makati; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

A hospitality company in Metro Manila, Makati is seeking a customer service representative to greet guests and manage reservations. The ideal candidate will have a high school diploma and 1-2 years of experience in a customer service role. Excellent English proficiency, strong communication skills, and a friendly demeanor are required. The position involves handling cash transactions and coordinating with housekeeping to ensure guest satisfaction. Full-time role with potential flexible hours including weekends and holidays.

Qualifications

• 1-2 years in a customer service role.
• Ability to work flexible hours, including weekends and holidays.
• Friendly, approachable, and detail-oriented.

Responsibilities

• Greet and check in guests promptly and efficiently.
• Assist guests with inquiries and complaints.
• Process reservations and maintain accurate records.
• Handle cash and credit transactions securely.
• Coordinate with housekeeping and maintenance.

Skills

Proficient in English

Excellent customer service skills

Strong communication skills

Interpersonal skills

Education

High school diploma or equivalent

Job description

On-site - Makati 1-3 Yrs Exp High/Senior High School Full-time

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Job Description

Maternity & Paternity Leave, Sick Leave, Vacation Leave

Description

• Greet and check in guests promptly and efficiently.
• Assist guests with inquiries, complaints, and requests for information.
• Process reservations and maintain accurate records of room availability.
• Handle cash and credit transactions securely.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred.
• Experience Level: 1–2 years in a customer service role.
• Skills and Competencies: Proficient in English, excellent customer service skills, strong communication and interpersonal skills.
• Qualities and Traits: Friendly, approachable, and detail-oriented.
• Responsibilities and Duties: Able to work flexible hours, including weekends and holidays.
• Working Conditions: Fast-paced environment, may require standing for long periods.

Working Location

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