Hotel Booking Systems Support Specialist

Amadeus Hospitality; Manila; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

Comprehensive learning opportunities

Flexible working model

Job summary

Amadeus Hospitality is looking for a Hotel Application/Systems Support professional in Manila. This role involves first-line support for customers, resolving inquiries across multiple channels, and building technical expertise.

The ideal candidate will have a background in technical support, familiarity with hotel software solutions, and strong analytical and communication skills. We offer competitive compensation and professional growth opportunities in a supportive environment.

Qualifications

• Experience in technical support or help desk environments.
• Ability to identify customer needs and communicate clear resolutions.
• Familiarity with hospitality systems and hotel software solutions.

Responsibilities

• Serve as the first point of contact for customers via various channels.
• Document customer interactions and troubleshooting steps in CRM.
• Use tools and support channels to resolve customer questions.

Skills

Technical support experience

Communication skills

Analytical thinking

Problem-solving skills

Education

Tertiary education or equivalent

Tools

Microsoft operating systems

Salesforce

Job description

Amadeus Hospitality is looking for a Hotel Application/Systems Support professional in Manila. This role involves first-line support for customers, resolving inquiries across multiple channels, and building technical expertise.

The ideal candidate will have a background in technical support, familiarity with hotel software solutions, and strong analytical and communication skills. We offer competitive compensation and professional growth opportunities in a supportive environment.