Hotel Reservation Systems Support Analyst

1058 Amadeus IT Pacific Pty Ltd; Philippines; On-site; PHP 350,000 - 550,000; Full time

Benefits offered by this job

Competitive compensation

Flexible working model

Learning opportunities and career grow

Health benefits

Job summary

Amadeus Hospitality is seeking a Hotel Applications/Systems Technical Support specialist to join our Customer Care team. You will be the first point of contact for reservations system users, resolving issues and guiding customers through Amadeus Hospitality solutions to maximize uptime and satisfaction.

You will handle inquiries via phone, portal, and email, document steps in the CRM, and continuously expand product knowledge to provide accurate, timely support across global hospitality clients.

Qualifications

• Bachelor's or equivalent experience in a relevant field (tech support/hospitality).
• Experience in technical support or help desk environments (phone/chat/case management).
• Familiarity with hotel software solutions or related hospitality systems.

Responsibilities

• Serve as the first point of contact for customers across phone, portal, and email channels.
• Identify needs and provide clear resolutions by addressing symptoms and root causes.
• Use tools and CRM to resolve questions and escalations effectively.
• Document interactions and troubleshooting steps clearly in the CRM.
• Apply product knowledge to resolve questions on first contact when possible.

Skills

Technical support

Hospitality software

Communication skills

Education

Tertiary education

Tools

Salesforce

CRM systems

Job description

Amadeus Hospitality is seeking a Hotel Applications/Systems Technical Support specialist to join our Customer Care team. You will be the first point of contact for reservations system users, resolving issues and guiding customers through Amadeus Hospitality solutions to maximize uptime and satisfaction.

You will handle inquiries via phone, portal, and email, document steps in the CRM, and continuously expand product knowledge to provide accurate, timely support across global hospitality clients.