L2 Incident Lead - Hospitality Tech Support

Amadeus IT Group S.A.; Makati; Hybrid; PHP 558,000 - 781,200; Full time

Job summary

Amadeus IT Group S.A. seeks an L2 Incident Management Specialist in Makati, Philippines, providing advanced technical support to the hospitality industry. You will lead incident resolution efforts, collaborate with teams, and document technical issues.

Ideal candidates possess 3-5 years in technical support, excellent communication skills, and a strong customer service focus. Knowledge in hotel solutions and technologies, along with SaaS concepts, is beneficial.

Qualifications

• 3-5+ years in Level 2 Technical and Incident Management Support.
• Experience in the hospitality industry is preferred.
• Strong verbal and written communication skills.

Responsibilities

• Act as Incident Owner and collaborate during critical incidents.
• Maintain knowledge of products and integrations.
• Investigate and resolve escalated incidents from customers.

Skills

Customer service

Problem solving

Time management

Analytical thinking

Team building

Education

Tertiary qualifications in relevant discipline

Tools

Grafana

DataDog

Splunk

ITIL

SQL

Azure

XML

API

HTML

Job description

Amadeus IT Group S.A. seeks an L2 Incident Management Specialist in Makati, Philippines, providing advanced technical support to the hospitality industry. You will lead incident resolution efforts, collaborate with teams, and document technical issues.

Ideal candidates possess 3-5 years in technical support, excellent communication skills, and a strong customer service focus. Knowledge in hotel solutions and technologies, along with SaaS concepts, is beneficial.