Hotel Booking & Customer Care Agent — Non-Voice

Caldwell Communications Consultancy Philippines; Mandaluyong; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Performance incentives

HMO with 3 free beneficiaries on Day One

Work-life balance programs

Retirement/Life Insurance

Job summary

A leading communications consultancy in Mandaluyong is seeking candidates for an on-site customer service role. The position offers a friendly work environment and growth opportunities. Responsibilities include addressing customer concerns via phone and written correspondence, resolving issues, and matching customer needs to services. A Bachelor's degree is preferred, but no prior experience is necessary. The role comes with performance incentives, health benefits, and retirement insurance.

Qualifications

• Excellent communication skills in both verbal and written formats.
• Ability to resolve customer issues efficiently.
• Strong organizational skills.

Responsibilities

• Communicate with customers to address concerns via phone or written correspondence.
• Resolve issues on the first contact whenever possible.
• Match customer demands to company products and services.
• Use influencing skills to achieve customer buy-in.
• Share relevant information with clients and colleagues.

Skills

Communication skills

Customer issue resolution

Influencing abilities

Education

Bachelor's degree

Job description

A leading communications consultancy in Mandaluyong is seeking candidates for an on-site customer service role. The position offers a friendly work environment and growth opportunities. Responsibilities include addressing customer concerns via phone and written correspondence, resolving issues, and matching customer needs to services. A Bachelor's degree is preferred, but no prior experience is necessary. The role comes with performance incentives, health benefits, and retirement insurance.