Home Warranty Support Pro - Customer Care Specialist

ClearSourceBPO; Eastern Manila District; On-site; PHP 180,000 - 300,000; Full time

Benefits offered by this job

Free meal

Job summary

ClearSourceBPO is seeking a Customer Service Representative to provide support for our client’s premium home appliance warranty. The role emphasizes customer-first interaction, problem-solving, and delivering friendly, effective solutions.

Candidates should have 1+ year in call center or customer support and strong English communication skills. The position requires onsite work at our Ortigas Center location in Pasig City with a competitive salary and growth opportunities, including perks like a

Qualifications

• High School or equivalent required.
• 1+ year of experience in a call center or customer support role.
• Strong English communications skills.
• Customer-first mindset with the ability to listen, empathize, and deliver timely, accurate solutions.

Responsibilities

• Follow up with internal and external customers, contractors, and/or business partners to ensure issues are resolved.
• Discuss covered and non-covered items on calls, including out-of-pocket costs.
• Send emails and collaborate with departments for customer support.
• Manage recalls and open dispatch tickets.
• Respond to customer emails and phone calls.
• Attempt to retain dissatisfied customers.

Skills

Customer support

English proficiency

Problem solving

Phone support

Empathy

Education

High School diploma

Job description

ClearSourceBPO is seeking a Customer Service Representative to provide support for our client’s premium home appliance warranty. The role emphasizes customer-first interaction, problem-solving, and delivering friendly, effective solutions.

Candidates should have 1+ year in call center or customer support and strong English communication skills. The position requires onsite work at our Ortigas Center location in Pasig City with a competitive salary and growth opportunities, including perks like a