Home-Based DCX Team Leader

Delegate CX; Philippines; On-site; PHP 446,000 - 558,000; Full time

Benefits offered by this job

Work-from-home opportunities

Meal allowances

Job summary

DCX is seeking a Team Leader in the Philippines to guide a client-services team, ensure task completion and attendance, and train new hires for superior customer satisfaction.

The role requires excellent English communication, strong coaching skills, and the ability to manage performance while coordinating with other teams. Monday–Friday, CST hours apply, with competitive compensation and growth opportunities.

Qualifications

• Minimum 3 years of experience in a team lead role.

Responsibilities

• Lead client services team to meet expectations.

Skills

Self-motivated

Skilled communicator

Results driven

Well-structured

Multitasker

Attention to detail

Empathy for customers

Creative thinking

Go-to person

Tech savvy

Tools

Microsoft Excel

Microsoft Office

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Number of Openings: 1

The DCX Team Leader is responsible for ensuring each team member is meeting and exceeding client expectationsregardingtask completion, employee attendance, and overall client satisfaction.He/she mustcommunicate clearly with both clients and team members about ongoing processes and tasks.The DCX Team Leader must fully understand the company needs in order to assist and train team members as necessary.

Ideal Candidates Will Be

• Self-motivated
• Highly skilled communicator
• Results Driven
• Well-structured and well organized
• A strong multitasker
• Accurate with detailing information
• Solution provider with superior ability to empathize, relate to valued customers
• Able to think on their feet and "out-of-the-box"
• Determined to be the "go to" person
• Is very intuitive with computers and learning various software

Programs that will be used

• Microsoft Suite
• Google Suite
• Various web portals
• Various communication applications

Role Details

• Industry: Outsourcing | Promotions
• Work Shift: 8:00 AM - 5:00 PM CST
• Workdays: Monday through Friday
• Written and spokenEnglish skill: Very Proficient
• Salary Range: PHP 40,000.00 - 50,000.00

Daily Responsibilities

• Ensures client services team members are meeting expectations ofclient;
• Conducts ongoing training with both new hires and longtimeemployees;
• Tracks and manages employeeattendance;
• Completes regular reviews of employeeperformance;
• Provides coaching and mentoring to all team members who are having performance and work issues;
• Collaborates with various teams and departments regarding employee and operational concerns;
• Alertssales and hiring teams whenever a new hire isneeded;
• Regularly reports to the Customer Success Management leadershipon key team metricssuch as team performance, goals, attendance, and other issues; and
• Performs tasks analogous to the foregoing.

Additional Job Requirements

• Minimum 3 years of experience in a team lead role.
• Minimum 3 years of experience in the BPO industry.
• Software knowledge: Microsoft Excel required;Microsoft Office knowledgerequired.

About DCX

DCX is a leading BPO that supports growth minded small and medium sized businesses in the United States. If you're interested in working with some of the fastest growing companies in the USA, we're excited to have you apply!

To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.

To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.