Home-Based DCX Team Leader

delegatecx; Philippines; On-site; PHP 446,000 - 558,000; Full time

Benefits offered by this job

Work-from-home opportunities

Travel allowances

Meals

Job summary

DCX is seeking a Team Leader to ensure the client services team meets and exceeds expectations in task completion, attendance, and satisfaction. The role requires clear communication with clients and team members and training new and current staff.

Ideal candidates are self-motivated, highly organized, and able to think on their feet. The position offers a standard shift, with opportunities for growth and professional development.

Qualifications

• 3+ years in a team lead role.
• 3+ years in the BPO industry.
• Microsoft Excel and Microsoft Office proficiency.
• Very proficient written and spoken English.
• Experience in training and coaching teams.

Responsibilities

• Ensure client services team members meet client expectations.
• Conduct ongoing training for new hires and longtime staff.
• Track and manage employee attendance.
• Complete regular performance reviews.
• Provide coaching to underperforming team members.
• Collaborate with various teams on operational concerns.
• Alert sales and hiring when new hires are needed.
• Report key team metrics to leadership.
• Perform tasks analogous to the foregoing.

Skills

Self-motivated

Strong communicator

Results driven

Organized

Multitasking

Detail-oriented

Empathetic service

Creative thinker

Go-to person

Tech savvy

Education

3+ years Team Lead

BPO experience

Tools

Microsoft Excel

Microsoft Office

Google Suite

Web portals

Communication apps

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Number of Openings: 1

The DCX Team Leader is responsible for ensuring each team member is meeting and exceeding client expectations regarding task completion, employee attendance, and overall client satisfaction. He/she must communicate clearly with both clients and team members about ongoing processes and tasks. The DCX Team Leader must fully understand the company needs in order to assist and train team members as necessary.

Ideal Candidates Will Be

• Self-motivated
• Highly skilled communicator
• Results Driven
• Well-structured and well organized
• A strong multitasker
• Accurate with detailing information
• Solution provider with superior ability to empathize, relate to valued customers
• Able to think on their feet and "out-of-the-box"
• Determined to be the "go to" person
• Is very intuitive with computers and learning various software

Programs that will be used

• Microsoft Suite
• Google Suite
• Various web portals
• Various communication applications

Role Details

Industry: Outsourcing | Promotions

Work Shift: 8:00 AM - 5:00 PM CST

Workdays: Monday through Friday

Written and spoken English skill: Very Proficient

Salary Range: PHP 40,000.00 - 50,000.00

Daily Responsibilities

• Ensures client services team members are meeting expectations of client;
• Conducts ongoing training with both new hires and longtime employees;
• Tracks and manages employee attendance;
• Completes regular reviews of employee performance ;
• Provides coaching and mentoring to all team members who are having performance and work issues;
• Collaborates with various teams and departments regarding employee and operational concerns;
• Alerts sales and hiring teams whenever a new hire is needed;
• Regularly reports to the Customer Success Management leadership on key team metrics such as team performance, goals, attendance, and other issues; and
• Performs tasks analogous to the foregoing.

Additional Job Requirements

• Minimum 3 years of experience in a team lead role.
• Minimum 3 years of experience in the BPO industry.
• Software knowledge: Microsoft Excel required; Microsoft Office knowledge required.

About DCX

DCX is a leading BPO that supports growth minded small and medium sized businesses in the United States. If you're interested in working with some of the fastest growing companies in the USA, we're excited to have you apply!

To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.

To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.