Hiring For Multilingual Language - Thai | With SIGN-ON BONUS

Gratitude Philippines; Manila; On-site; PHP 335,000 - 614,000; Full time

Benefits offered by this job

Company events

Free Parking

Health Insurance

Life Insurance

Paid Training

Promotion to Permanent employee

Job summary

Gratitude Philippines seeks a Thai-speaking customer support specialist in Manila to handle multi-channel interactions. You will provide assistance in English and Thai, address account inquiries, and work toward delivering a positive customer experience across diverse cultures.

Applicants should have Thai fluency and a working knowledge of English for training and client systems. The role offers paid training and a path to permanent employment within a dynamic BPO environment.

Qualifications

• Thai language fluency for customer interactions.
• Strong command of English for training and systems.
• Experience in BPO is welcome but not required.
• Familiarity with Order-to-Cash processes is a plus.
• Experience with collections is preferred but not mandatory.

Responsibilities

• Handle inbound and outbound customer interactions via phone, chat, email or other channels.
• Provide customer support in English and Thai language.
• Assist customers with account inquiries, service requests and billing concerns.
• Resolve issues efficiently while delivering a positive customer experience.
• Communicate clearly across cultures and backgrounds.
• Document interactions accurately using company systems.
• Meet quality, productivity, attendance and customer satisfaction goals.
• Perform other duties to support business and operations.

Skills

Thai language fluency

English proficiency

BPO experience (optional)

Order-to-Cash understanding

Collections knowledge

Job description

Job Qualifications:

• Open to candidates with or without BPO experience
• Speak fluently and spontaneously in the Thai language
• Use the language effectively in a professional environment
• Understand complex and extended conversations, including implied meanings
• Working knowledge of English is needed; training and client systems are in English
• The primary language for customer interaction remains the languages specified in the table
• Previous collections experience is highly preferred but not required
• Understanding of the Order-to-Cash (02C) process is highly preferred but not required
• Candidate must be able to work in PH and with a valid working VISA.
• Also accepts Temporary Resident Visa for non-Filipino applicants.

Language Skills:

• Fluent in Thai

Responsibilities:

• Handle inbound and outbound customer interactions professionally through phone, chat, email, or other support channels.
• Provide customer support in English and Thai Language
• Assist customers with account-related inquiries, service requests, billing concerns, product information, and general support needs.
• Resolve customer concerns efficiently while delivering a positive customer experience.
• Communicate information clearly, accurately, and professionally across different cultures and customer backgrounds.
• Document customer interactions accurately using company systems and tools.
• Meet quality, productivity, attendance and customer satisfaction goals.
• Build trust and customer loyalty through exceptional service and problem-solving
• Perform other duties as assigned to support business and operational needs.

BENEFITS:

• Company events
• Free Parking
• Health Insurance
• Life Insurance
• Paid Training
• Promotion to Permanent employee