Service Desk Specialist

Private Advertiser; Taguig; Hybrid; PHP 240,000 - 300,000; Full time

Job summary

Private Advertiser in the Philippines is seeking a technical helpdesk professional with an Associate's or Bachelor's degree in IT/CS who can diagnose and resolve user issues, document steps, and escalate when needed. The ideal candidate has at least 1 year of helpdesk experience, is familiar with a ticketing system, and knows basic SQL and Unix commands.

Strong communication, customer service, and the ability to work independently or in a team are essential in a fast-paced, SLA-driven

Qualifications

• Associates/Bachelor's degree in IT or CS.
• At least 1 year of experience in a technical helpdesk role.
• Knowledgeable in basic SQL and Unix commands.
• Familiarity with the ticketing system.
• Strong communication and customer service skills.

Skills

Problem solving

Communication skills

Customer service

Interpersonal skills

Team orientation

SLA compliance

Education

Associate's degree in Computer Science

Bachelor’s degree in IT/CS

Tools

SQL basics

Unix commands

Job description

Education – Associates Degree in Computer Science or Bachelor’s Degree in IT, Computer Science or equivalent.

Related Work Experience – At least 1-year experience in a technical helpdesk role

Knowledge – Knowledgeable in the following:

• Basic system and network configuration
• Familiarity with the ticketing system.
• Knowledgeable in basic SQL and Unix commands.

Skills:

• Sound problem resolution, judgment, and decision-making.
• Above average communication skills and telephone manner
• Excellent customer service
• Strong interpersonal and organizational skills
• Able to work independently and in a team environment
• Must be adept to work in a fast-paced environment with tight SLAs