Helpdesk Support Specialist – Fast-Paced Ticketing & Growth

ECLARO; Quezon City; Vor Ort; PHP 290.000 - 424.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Career growth opportunities

Supportive team environment

Continuous training

Zusammenfassung

ECLARO is seeking a Helpdesk Support Specialist (Ticketing) in the Philippines to deliver high-quality client support for diverse industries. You will handle inquiries, provide assistance, and resolve issues efficiently while maintaining compliance with KPIs.

The role requires 0–2 years in customer or technical support, familiarity with digital advertising concepts (TikTok/Meta/Google Ads), and proficiency in English; multilingual skills are a plus.

Qualifikationen

• Bachelor's degree or equivalent in Business, Marketing, or Communications.
• 0-2 years in customer or technical support.
• Familiar with digital advertising concepts and ads platforms.
• Excellent written and verbal English; multilingual is a plus.
• Experience handling billing, payment, or compliance queries.
• Proficient with ticketing and CRM; multitask across live interactions.

Aufgaben

• Handle inquiries and provide assistance to clients.
• Resolve issues promptly while meeting defined KPIs.
• Collaborate with cross-functional teams to improve service.
• Maintain accurate ticket records in CRM systems.

Kenntnisse

TikTok Ads

Meta Ads

Google Ads

English proficiency

Multilingual

Customer service

CRM familiarity

Ausbildung

Bachelor's degree or equivalent

Tools

Ticketing systems

CRM systems

Jobbeschreibung

ECLARO is seeking a Helpdesk Support Specialist (Ticketing) in the Philippines to deliver high-quality client support for diverse industries. You will handle inquiries, provide assistance, and resolve issues efficiently while maintaining compliance with KPIs.

The role requires 0–2 years in customer or technical support, familiarity with digital advertising concepts (TikTok/Meta/Google Ads), and proficiency in English; multilingual skills are a plus.