Technical Support Specialist (Digital Marketing) - Pasig City (Bridgetowne) - Night shift - Onsite

Hammerjack Pty Ltd; Pasig; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Competitive salary package

Career growth opportunities

Team-oriented environment

Ongoing training

Job summary

Hammerjack Pty Ltd is seeking a Technical Support Specialist (Digital Marketing) to join our team in Pasig City. The role focuses on helpdesk support, ticketing, and client inquiries across our portfolio of digital advertising clients.

You will handle billing queries, ensure smooth ticketing workflows, and maintain high customer satisfaction. Ideal candidates have 0–2 years in customer or technical support, familiarity with TikTok/Meta/Google Ads, and strong English communication.

Qualifications

• Bachelor's degree or equivalent in Business, Marketing, Communications, or related field.
• 0–2 years of experience in customer or technical support, preferably in a digital advertising or BPO environment.
• Strong understanding of digital advertising concepts and familiarity with TikTok Ads, Meta Ads, or Google Ads.
• Excellent written and verbal English communication skills; multilingual proficiency is a plus.
• Experience handling billing, payment, or compliance-related queries preferred.
• Proficient with ticketing and CRM systems; ability to multitask across multiple live interactions.
• Customer-centric, detail-oriented, and comfortable working under defined KPIs and performance targets.

Responsibilities

• Handle inquiries, provide assistance, and resolve issues for clients.
• Deliver exceptional service in a fast-paced environment.
• Maintain accurate records and documentation of interactions in ticketing/CRM systems.

Skills

Digital advertising concepts

TikTok Ads familiarity

Meta Ads familiarity

Google Ads familiarity

English communication

Multilingual proficiency

Customer support

Education

Bachelor's degree or equivalent in Business/Marketing/Communications

Tools

Ticketing systems

CRM systems

Job description

Details:

• Position: Technical Support Specialist (Digital Marketing)
• Employment: Direct and Full-time
• Location: Bridgetowne, Pasig City
• Setup: Full-onsite
• Shift: Night Shift

About the role:

We are seeking highly motivated and dedicated Helpdesk Support Specialist (Ticketing) to join our financial/travel/insurance/telco/sales clients. As a Clinical Appeals Specialist, you will be responsible for delivering exceptional service to our clients by handling inquiries, providing assistance, and resolving issues in a professional and efficient manner.

Qualifications:

• Bachelor's degree or equivalent experience in Business, Marketing, Communications, or a related field.
• 0–2 years of experience in customer or technical support, preferably in a digital advertising or BPO environment.
• Strong understanding of digital advertising concepts and familiarity with TikTok Ads, Meta Ads, or Google Ads.
• Excellent written and verbal English communication skills; multilingual proficiency is a plus.
• Experience handling billing, payment, or compliance-related queries preferred.
• Proficient with ticketing and CRM systems; ability to multitask across multiple live interactions.
• Customer-centric, detail-oriented, and comfortable working under defined KPIs and performance targets.

What We Offer:

• Competitive salary and benefits package
• Opportunities for career growth and development
• Supportive and dynamic team environment
• Continuous training to enhance your skills