Helpdesk Support Specialist (Ticketing)

ECLARO; Quezon City; Sur place; PHP 290 000 - 424 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Career growth opportunities

Supportive team environment

Continuous training

Résumé du poste

ECLARO is seeking a Helpdesk Support Specialist (Ticketing) in the Philippines to deliver high-quality client support for diverse industries. You will handle inquiries, provide assistance, and resolve issues efficiently while maintaining compliance with KPIs.

The role requires 0–2 years in customer or technical support, familiarity with digital advertising concepts (TikTok/Meta/Google Ads), and proficiency in English; multilingual skills are a plus.

Qualifications

• Bachelor's degree or equivalent in Business, Marketing, or Communications.
• 0-2 years in customer or technical support.
• Familiar with digital advertising concepts and ads platforms.
• Excellent written and verbal English; multilingual is a plus.
• Experience handling billing, payment, or compliance queries.
• Proficient with ticketing and CRM; multitask across live interactions.

Responsabilités

• Handle inquiries and provide assistance to clients.
• Resolve issues promptly while meeting defined KPIs.
• Collaborate with cross-functional teams to improve service.
• Maintain accurate ticket records in CRM systems.

Connaissances

TikTok Ads

Meta Ads

Google Ads

English proficiency

Multilingual

Customer service

CRM familiarity

Formation

Bachelor's degree or equivalent

Outils

Ticketing systems

CRM systems

Description du poste

Role Title: Helpdesk Support Specialist (Ticketing)

ECLARO: A quick Summary

ECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges through strategic staffing, permanent placement, custom outsourcing & offshoring. Utilizing our proprietary TRINIT-E® Service Maturity Model, we help clients implement programs to promote innovation, automation and process improvement.

About the role:

We are seeking highly motivated and dedicated Helpdesk Support Specialist (Ticketing) to join our financial/travel/insurance/telco/sales clients. You will be responsible for delivering exceptional service to our clients by handling inquiries, providing assistance, and resolving issues in a professional and efficient manner.

Qualifications:

• Bachelor's degree or equivalent experience in Business, Marketing, Communications, or a related field.
• 0-2 years of experience in customer or technical support, preferably in a digital advertising or BPO environment.
• Strong understanding of digital advertising concepts and familiarity with TikTok Ads, Meta Ads, or Google Ads.
• Excellent written and verbal English communication skills; multilingual proficiency is a plus.
• Experience handling billing, payment, or compliance-related queries preferred.
• Proficient with ticketing and CRM systems; ability to multitask across multiple live interactions.
• Customer-centric, detail-oriented, and comfortable working under defined KPIs and performance targets.

What We Offer:

• Competitive salary and benefits package
• Opportunities for career growth and development
• Supportive and dynamic team environment
• Continuous training to enhance your skills