Helpdesk Support Engineer - 24/7 Onsite (Bulacan)

Indra Philippines, Inc.; Bulacan; On-site; PHP 223,000 - 379,000; Full time

Job summary

Indra Philippines, Inc. in Bulacan is seeking a qualified IT Helpdesk professional to support the Toll Collection System. The role requires responding promptly to requests, diagnosing issues, and guiding users on system actions.

Fresh graduates are welcome, with on-site work in Guiguinto/Bulacan and possible 24/7 shifts. The ideal candidate has a bachelor’s degree and at least one year in technical support, plus working knowledge of software/hardware and SQL.

Qualifications

• Bachelors degree required.
• At least 1 year of technical support or IT service desk experience.
• Working knowledge of software, hardware, and related equipment.
• Willing to work non-traditional schedules and holidays.
• Open for fresh graduates.

Responsibilities

• Responds on-time to Toll Collection System requests for technical assistance via in person, phone, chat, or email.
• Conducts initial investigation on new and recurring TCS issues.
• Diagnose and resolve hardware and software issues.
• Log all helpdesk interactions.
• Advise end user on the appropriate action in the system.

Skills

Technical support

Troubleshooting

SQL knowledge

Communication

Education

Bachelor's degree

Tools

OTRS Ticketing System

Helpdesk software

Job description

Indra Philippines, Inc. in Bulacan is seeking a qualified IT Helpdesk professional to support the Toll Collection System. The role requires responding promptly to requests, diagnosing issues, and guiding users on system actions.

Fresh graduates are welcome, with on-site work in Guiguinto/Bulacan and possible 24/7 shifts. The ideal candidate has a bachelor’s degree and at least one year in technical support, plus working knowledge of software/hardware and SQL.