Onsite Client Services Manager — Lead & Elevate CS Team

TASQ; Santa Clara; Sur place; PHP 600 000 - 900 000; Plein temps

Résumé du poste

TASQ in the Philippines is seeking a Customer Service Manager to lead a team in a fast-paced BPO environment, onsite at MOA, Pasay. You will coach staff, monitor metrics, and ensure quality and compliance. You’ll collaborate with department heads to optimize workflows, implement policies, and foster a high-engagement workplace.

Strong people management and communication skills are essential. The role requires 3 years of CS management experience in BPO and readiness to start immediately;

Qualifications

• Minimum 1 to 2 years' experience in a contact center operations supervisory role.
• Strong people management skills with the ability to lead, motivate and develop a team.
• Excellent verbal and written communication skills, with the ability to liaise effectively at all levels.

Responsabilités

• Manage a team of customer service representatives, providing coaching, training and performance feedback
• Monitor and analyze team and individual performance metrics to identify areas for improvement
• Implement effective quality assurance processes and provide feedback to drive operational excellence
• Collaborate with department heads to optimize workflows and implement new policies or procedures
• Foster a positive, motivating team environment to support high staff engagement and retention
• Identify and address any operational issues, escalating to senior management as needed
• Ensure full compliance with client requirements, contractual obligations and internal policies

Connaissances

People management

Verbal communication

Written communication

Problem-solving

Attention to detail

Continuous improvement

Coaching

Outils

Contact center software

Reporting tools

Description du poste

TASQ in the Philippines is seeking a Customer Service Manager to lead a team in a fast-paced BPO environment, onsite at MOA, Pasay. You will coach staff, monitor metrics, and ensure quality and compliance. You’ll collaborate with department heads to optimize workflows, implement policies, and foster a high-engagement workplace.

Strong people management and communication skills are essential. The role requires 3 years of CS management experience in BPO and readiness to start immediately;