BPO Helpdesk Operations Manager (Makati)

TASQ Staffing Solutions; Makati; On-site; PHP 1,400,000 - 2,200,000; Full time

Job summary

TASQ Staffing Solutions in Makati invites a seasoned BPO professional to join as a BPO Helpdesk Operations Manager (Makati). This onsite role drives service quality in a startup operation and reports to leadership.

You will oversee a 10-member Helpdesk Support team (Wave 1) and shape technical support, cybersecurity, and payment ecosystem initiatives while enabling product service development and operational excellence.

Qualifications

• Minimum of 5 years experience as a Technical Operations Manager in a BPO setting
• Familiarity with the payment ecosystem, cybersecurity, technical support, and product service development

Responsibilities

• Oversee a 10-member Helpdesk Support team (Wave 1)

Job description

BPO Helpdesk Operations Manager (Makati)

About the job BPO Helpdesk Operations Manager (Makati)

Position: Helpdesk Operations Manager (Makati) | Onsite
Location: Makati
Schedule: Dayshift

Details:

• This is a startup BPO operation.
• The selectedOM will beresponsible for overseeing a 10-member Helpdesk Support team (Wave 1)

Qualifications:

• Minimum of 5 years experience as a Technical Operations Manager in a BPO setting
• Familiarity with the payment ecosystem, cybersecurity, technical support, and product service development