Helpdesk Coordinator

Okada Manila; Parañaque; On-site; PHP 201,000 - 312,000; Full time

Job summary

Okada Manila is seeking a Helpdesk/Facilities Support Officer to manage front-line inquiries, route service requests to Duty Engineers and Technicians, and ensure timely action. You will monitor status chasing, assist guests at the controls room, and support daily facilities administration to keep operations smooth and safe.

The role requires strong communication, Microsoft Office skills, and the ability to work flexible shifts, including overnights and weekends.

Qualifications

• Preferably secondary school certificate or equivalent professional training.
• Fresh graduates are welcome to apply.
• At least 1 years’ experience as service supports in Hotel & Casino or from any customer service and support related industry.
• Proficient in Microsoft Office Applications.
• Good telephone manner and customer service focus.
• Excellent interpersonal/presentation skills are preferred to deal effectively with all incoming calls and requests from the management.
• Excellent in oral and written communication skills.
• Ability to prioritize and manage completion of multiple tasks.
• Ability to work on flexible shift including overnight, weekends and holiday on rotation basis.

Responsibilities

• Receives calls on the helpdesk and organizes facility services support and assistance in dealing with all queries.
• Ensure proper handling of job requests through phone call or computerized job request system and assign all request to Duty Engineers and Duty Technicians accordingly.
• Receives any customers that visiting the property services control room and redirects them to the appropriate managers accordingly.
• Undertakes day to day administration in association with the helpdesk facility, assist in auditing of systems under his responsibilities.
• Reports accidents, injuries and unsafe work conditions to superiors and relevant departments.
• Provides administrative support to enable the facilities department to function effectively and efficiently.
• Performs other job related duties assigned by superior

Skills

Microsoft Office

Telephone manner

Interpersonal skills

Presentation skills

Education

Secondary School Certificate

Tools

Job request system

Job description

• Receives calls on the helpdesk and organizes facility services support and assistance in dealing with all queries. Ensure proper handling of job requests through phone call or computerized job request system and assign all request to Duty Engineers and Duty Technicians accordingly.
• Implements and monitors a status chasing in each call ensuring that the call has been actioned within a specified time limit of the category priority and follow up paper work to ensure completion of action taken by using a designated job request system.
• Receives any customers that visiting the property services control room and redirect them to the appropriate managers accordingly.
• Undertakes day to day administration in association with the helpdesk facility, Assist in auditing of systems under his responsibilities.
• Reports accidents, injuries and unsafe work conditions to superiors and relevant departments.
• Provides administrative support to enable the facilities department to function effectively and efficiently.
• Performs other job related duties assigned by superior

II. JOB SPECIFICATIONS

Educational Requirement:

• Preferably Secondary School Certificate or equivalent professional training,
• Fresh graduates are welcome to apply

Experience Requirements:

• At least 1 years’ experience as service supports in Hotel & Casino or from any customer service and support related industry.

Technical Skills:

• Proficient in Microsoft Office Applications
• Good Telephone manner and customer service focus.
• Excellent interpersonal/presentation skills are preferred to deal effectively with all incoming calls and requests from the management.

Other Qualifications:

• Excellent in oral and written communication skills.
• Ability to prioritize and manage completion of multiple tasks.
• Ability to work on flexible shift including overnight, weekends and holiday on rotation basis.