Helpdesk Analyst: Remote & Desk-Side IT Support

City Government of Muntinlupa - Government; Muntinlupa; On-site; PHP 246,000 - 379,000; Full time

Job summary

City Government of Muntinlupa - Government is seeking an IT Helpdesk Specialist to respond to inquiries and provide timely support within a Windows and Microsoft environment.

Role involves basic troubleshooting, ticket handling, and escalation to BTS teams as needed. The candidate should have a related IT degree and at least 3 months of training, with BPO experience considered an advantage.

Qualifications

• Bachelor's degree in Information Technology, Computer Science or Computer Engineering.
• At least 3 months training experience in relevant or related role/capacity.
• 1 year or more of relevant experience in BPO is advantageous.

Responsibilities

• Respond to inquiries via ticketing system, email, chat or calls and gather needed information.
• Perform basic IT troubleshooting and provide timely assistance.
• Escalate issues to BTS resolver teams as needed for resolution.
• Notify relevant parties with complete information per BTS/ADEC processes.
• Familiarize with BTS policies to answer inquiries and process tickets accurately.
• Assist other BTS teams on projects and learn to help complete tasks on time.
• Create reports and documentation as assigned and submit on schedule.
• Perform additional tasks as assigned.

Skills

Helpdesk support

Customer service

Troubleshooting

Windows OS

Microsoft environment

Education

Bachelor's degree in IT/CS/CE

Tools

Ticketing system

MS Office

Job description

City Government of Muntinlupa - Government is seeking an IT Helpdesk Specialist to respond to inquiries and provide timely support within a Windows and Microsoft environment.

Role involves basic troubleshooting, ticket handling, and escalation to BTS teams as needed. The candidate should have a related IT degree and at least 3 months of training, with BPO experience considered an advantage.