Helpdesk Analyst

MC1 - Noon Dalton Philippines Inc

Cebu City

On-site

PHP 279,000 - 390,600

Full time

14 days+

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Benefits offered by this job

HMO month 1

Plus 1 Beneficiary for HMO after a year

Monthly performance bonus after regularization

Engagement activities

12 Days Leaves Annually

US or UK Bank Holidays

Birthday incentives

Job summary

A technology service provider in Cebu City is seeking a Technical Support Specialist for a full-time role. The candidate will be responsible for proactive support and maintenance of POS systems and other hardware, improving system performance, and providing technical assistance. Strong problem-solving skills, LAN knowledge, and flexibility are essential. The role offers a supportive work environment with various professional development benefits and incentives., including HMO and performance bonuses.

Qualifications

Strong analysis, organization, communications, interpersonal skills and troubleshooting skills are essential.
Must be willing to work a flexible schedule including weekends and holidays.
Technical support experience is desired.

Responsibilities

Responsible for proactive remote support and maintenance around POS systems.
Improve system performance by identifying problems and recommending changes.
Proactively maintains systems and executes preventative maintenance plans.
Communicates with site users regarding any system enhancements.
Monitor ongoing support cases and develop resolution plans.

Skills

Problem Solving

LAN knowledge

PC Proficiency

Verbal communication

Troubleshooting skills

Job description

On-site - Cebu 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Responsible for proactive remote support and maintenance around POS systems.
Responsible for proactive support and maintenance around desktops and laptops.
Improve system performance by identifying problems and recommending changes.
Maintaining stock items and ordering new hardware/software requests.
Monitors support issues, ensures resolution plans, and reports progress to management.
Proactively maintains systems and executes preventative maintenance plans. Monitors system status and reacts to issues as they arise.
Communicates with site users regarding any system enhancements and or scheduled upgrades.
Additional duties as job requires.
Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.
Administer and maintain user accounts and access permissions within the ticketing system, ensuring appropriate levels of security and access control.
Respond promptly to support requests, providing timely resolutions and escalating complex issues as necessary.
Monitor ongoing support cases, develop resolution plans, and provide regular progress updates to management.
Triage, prioritize, and resolve help desk tickets originating from automated systems, partners, and both internal and external end users.
Conduct daily preventive maintenance checks on servers and websites to ensure optimal performance and system reliability.
Deliver technical support for the admissions ticketing and access control system, ensuring seamless operations.
Identify, troubleshoot, and resolve documented issues within the ticketing system, implementing effective and sustainable solutions.

Qualifications

Strong analysis, organization, communications, interpersonal skills and troubleshooting skills are essential.
Problem Solving, LAN knowledge, PC Proficiency, Verbal communication, and phone skills are preferred.
Must be willing to work a flexible schedule which may include weekends and holidays.
Technical support experience is desired.

Professional Development & Leave Policies