2025-7574_Service Desk Analyst
Arch Global Services (Philippines) Inc.
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Benefits offered by this job
Job summary
Qualifications
- Proficiency in Microsoft Office applications.
- Experience with Windows 7/10 and Active Directory.
- Technical support and troubleshooting experience.
Responsibilities
- Provide day-to-day support for end users.
- Create and manage user accounts.
- Assist the US Support team as needed.
Skills
Education
Tools
Job description
On-site - Cebu • 1-3 Yrs Exp • Diploma • Full-time
Company: Arch Global Services offers competitive pay and a comprehensive benefits package. Arch is committed to helping associates grow professionally through programs supporting development and a culture of innovation, collaboration and growth. The team values talent that thinks innovatively and goes the extra mile to serve customers and develop the company.
Shift Assignment: Night Shift
The Support Analyst provides end-user support, creates documentation for recurring tasks, and assists with setting up user accounts. This role diagnoses, troubleshoots and resolves basic to moderate technical problems. It operates under defined processes and procedures and makes decisions on short-term priorities and work activities. The Support Analyst works closely with the Helpdesk, Desktop Technology, and ATS teams to support users with general IT issues.
- Perform day-to-day support for the company’s end users.
- Create and delete user accounts.
- Assist with ad hoc projects and provide backup support for the US Support team.
Required
- Technical Skills Proficiency Level Required (R) / Optional (O)
- Microsoft Office (Word, Excel, PowerPoint, Access) – 4R
- Office 365 – 4R
- Microsoft Exchange and Outlook – 4R
- Windows 7/Windows 10 – 4R
- SharePoint knowledge – 3O
- ServiceNow ticketing system – 3O
- Active Directory – 3R
- Virtual Machines – 3O
- Citrix – 3O
- Hardware Troubleshooting – 4R
- Basic Network Troubleshooting – 4R
- McAfee Drive Encryption – 2O
- Multifactor Authentication – 3O
- Blackberry Work – 1O
- Cisco Unity – 1O
- WebEx – 1O
- SCCM – 2O
- Excellent Customer Service Skills
- Experience with Virtual Machines and Citrix
- Knowledgeable in Windows 7/10
- Strong analytical, spreadsheet, and business problem-solving skills
- Excellent verbal and written communication, organizational skills, detail-oriented, and documentation skills
- Basic understanding of IT and insurance terminology (preferred)
- Ability to work well independently and as part of a team
BS in IT or any related field
Please refer to the job description.
Customer Service Troubleshooting Technical Knowledge Communication Skills Problem Solving Product Knowledge Time Management Team Collaboration
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