Help Desk Specialist – IT Support & Troubleshooting

Nordic Consulting Partners; Philippines; Presencial; PHP 240.000 - 480.000; Jornada completa

Descripción de la vacante

Nordic Consulting Partners is seeking an Experienced Helpdesk Coordinator in the Philippines to provide level 1 IT support for employees, handling calls, chats, and emails. You will diagnose routine IT issues, document incidents, and escalate as needed while maintaining high customer service standards.

The role requires 1+ year IT Service Desk experience, familiarity with Windows 10, Office 365, VPN, Citrix, and MDM. English proficiency is essential, and Spanish is a plus.

Formación

• 1+ years of IT Service Desk or IT Support experience.
• General knowledge of computer systems/software including network connectivity, VPN, O365, AD, and mobile device management.
• ITIL training and/or industry certifications (e.g., CompTIA A+, Microsoft) are a plus.
• Proficient in English; Spanish is a plus.

Responsabilidades

• Provide day-to-day IT support to end users via calls, chats, and emails.
• Diagnose and resolve basic IT issues and document incidents for escalation.
• Assist in hardware and software troubleshooting and escalation to higher levels as needed.
• Maintain professional communication and high level of customer service.
• Log issues accurately in the ticketing system and update users on progress.
• Guide users through problem solving and standard workflows.
• Escalate high-priority issues per procedures and track resolution.
• Contribute to knowledge base and participate in team meetings.

Conocimientos

Customer service

IT support

English proficiency

Problem solving

Team collaboration

Herramientas

Windows 10

Microsoft Office

O365

VPN

Citrix

Mobile Device Management

Active Directory

Descripción del empleo

Nordic Consulting Partners is seeking an Experienced Helpdesk Coordinator in the Philippines to provide level 1 IT support for employees, handling calls, chats, and emails. You will diagnose routine IT issues, document incidents, and escalate as needed while maintaining high customer service standards.

The role requires 1+ year IT Service Desk experience, familiarity with Windows 10, Office 365, VPN, Citrix, and MDM. English proficiency is essential, and Spanish is a plus.