Healthcare CSR (Blended Support) | Flexible Schedule

SAGILITY PHILIPPINES B.V. BRANCH OFFICE; Quezon City; On-site; PHP 234,000 - 280,000; Full time

Benefits offered by this job

Competitive salary up to PHP 23,000/mo

Health benefits

Professional development

Career advancement opportunities

Performance incentives

Work-life balance & flexible schedules

Job summary

SAGILITY PHILIPPINES B.V. BRANCH OFFICE is hiring a Customer Service Representative (Blended Healthcare Account) in Quezon City. This full-time role combines phone, email, and chat support to deliver high-quality service to healthcare clients and their customers.

You will handle inquiries, provide accurate information, document interactions, and maintain compliance with healthcare standards while meeting performance targets.

Qualifications

• Experience in customer support or call center environment.
• Strong verbal and written communication with professional tone.
• Ability to multitask and manage time in a fast-paced setting.
• Familiarity with CRM systems and call center software.
• Detail-oriented with data accuracy.

Responsibilities

• Handle inbound inquiries via phone, email, and chat with professionalism.
• Provide accurate information and resolve issues efficiently.
• Document all interactions in the system for continuity.
• Follow protocols while keeping healthcare standards in mind.
• Make outbound calls when required with a customer-first approach.
• Escalate complex issues to proper departments or supervisors.
• Maintain a professional demeanor and positive attitude.
• Meet/exceed targets for call handling, CSAT, and quality.
• Collaborate with teammates to share best practices.

Skills

Customer service experience

Excellent communication

Multitasking

Clear diction

Data accuracy

Education

2 years in college + 6 months experience

4-year college graduate, any course

Job description

SAGILITY PHILIPPINES B.V. BRANCH OFFICE is hiring a Customer Service Representative (Blended Healthcare Account) in Quezon City. This full-time role combines phone, email, and chat support to deliver high-quality service to healthcare clients and their customers.

You will handle inquiries, provide accurate information, document interactions, and maintain compliance with healthcare standards while meeting performance targets.