Healthcare Success & Implementation Lead

Axis Senior Resource

Davao City

On-site

PHP 446,000 - 781,000

Full time

5 days ago

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Job summary

Axis Senior Resource is seeking an experienced Operations Leader to oversee overseas daily team operations ensuring service delivery aligns with quality standards and client requirements across US healthcare accounts.

You will lead, coach, monitor performance, and drive process improvements while ensuring HIPAA compliance and accurate EHR/EMR documentation. The role emphasizes client relationship management and effective escalation handling.

Qualifications

Active PH RN license required.
Supervisory/leadership experience in healthcare or BPO.
Excellent written and spoken English skills.
Strong documentation, organization and problem solving.
Experience with US healthcare accounts and HIPAA/EHR/EMR is preferred.

Responsibilities

Lead and coach daily team operations to ensure productivity, accuracy and professionalism.
Oversee client implementation rollout under the Operations Manager guidance.
Ensure accurate, timely documentation in EHR/EMR and adherence to SOPs.
Be the primary contact for US healthcare agencies; manage escalations.
Identify training needs and deliver onboarding with ongoing coaching.
Prepare operational reports on performance, quality metrics and challenges.
Identify workflow improvements to boost efficiency and service quality.
Promote HIPAA compliance and data privacy across operations.